Xavierre Allen
Ontario ,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
1
1
year of professional experience
Work History
General Manager
Southern Twist
Barstow, CA
04.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends and competitor activities to create competitive advantages.
Small Business Co-Owner
Mac'nificent Cuisine
Ontario, CA
04.2023 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Adjusted pricing strategies based on competitor analysis which resulted in an increase of overall market share for the business.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
Business - Business
Coastline College
11460 Waner Ave, Fountain Valley 06.2015
Chaffey High School
Ontario, CA01.1990
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Effective leader
- Staff Management
- Customer Relations
- Customer Relationship Management
- Verbal and written communication
- Motivation
- Deadline-oriented
- Vendor relationships
- Facility Management
- Purchasing
- Recruitment
- Business Development
Timeline
General Manager
Southern Twist
04.2023 - Current
Small Business Co-Owner
Mac'nificent Cuisine
04.2023 - Current
Business - Business
Coastline College
Chaffey High School