Xaviery Caldwell
Nashville,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Horn USA
Franklin, TN
11.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Restaurant Manager
Jeffersons Brentwood
Brentwood, TN
02.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Completed thorough closing and shift change functions to maintain operational standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Video Production Assistant
Opulenza
Nashville, TN
01.2023 - 01.2023
- Collaborated with production staff to deliver exceptional performances.
- Directed video participants to capture specific activities and events.
- Collaborated across organizations to understand needs and objectives and effectively scope projects.
- Configured shots based on daily needs, weather and lighting conditions and available equipment.
- Communicated with directors and other crew members to discuss filming sequences, desired effects and lighting requirements.
Card Scan Tech
Idemia
Brentwood, TN
07.2019 - 04.2021
- Provided accurate processing of customer fingerprints cards including accurate data entry, scanning, payment verification, and corresponding record keeping.
- Successfully completed administrative duties, including answering phones, taking messages, transferring calls, faxing, scanning, mailing, emailing, filing, and photocopying.
- Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
- Completed accurate and efficient data entry and database updates to support business operations.
- Drafted weekly reports to deliver to upper management and stakeholders.
- Trained three team members on reporting procedures and guidelines.
Multimedia Specialist/Editor
Mount Zion Baptist Church
Antioch, Tennessee
01.2016 - 06.2019
- Works collaboratively with customers and/or project manager to coordinate and develop plans for sophisticated multimedia project production.
- Creates project storyboards and work plans.
- Demonstrated editing ability using Adobe Premiere Pro.
- Service and quality oriented, with attention to details.
- Organizes equipment accordingly.
Video Editor
2 Steel Girls
05.2016 - 06.2016
- Red, White, and Blue Girls” (Music Video) Client — 2Steel Girls, Smithville, Tennessee.
- Edited the music video using Adobe PremierePro.
- Oversaw all phases of video production for “Red White &Blue Girls”, from pre- to post- production.
Education
Cinema Production Diploma -
Nashville Film Institute
2016
High School Diploma -
West End Academy
2014
Skills
- Adaptive Team Player
- Problem-Solving Abilities
- Team Building
- Supervision & Leadership
- Team Management
- Critical Thinking
- Data Management
- Microsoft Office
- Adobe Creative Cloud
Timeline
Video Production Assistant
Opulenza
01.2023 - 01.2023
Customer Service Representative
Horn USA
11.2022 - Current
Restaurant Manager
Jeffersons Brentwood
02.2022 - Current
Card Scan Tech
Idemia
07.2019 - 04.2021
Video Editor
2 Steel Girls
05.2016 - 06.2016
Multimedia Specialist/Editor
Mount Zion Baptist Church
01.2016 - 06.2019
Cinema Production Diploma -
Nashville Film Institute
High School Diploma -
West End Academy
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