Xay’Breanna bolden
Fort Lauderdale,USA
Summary
Dynamic Admissions Representative with a proven track record at Integra Med, excelling in customer service and relationship building. Adept at evaluating prospective students and ensuring compliance with regulations. Recognized for effective communication and quick thinking, driving successful enrollment outcomes while fostering a supportive environment for new hires.
Overview
10
10
years of professional experience
Work History
Admissions Representative
Admissions Representative
09.2024 - Current
- Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
- Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
- Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
- Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session Schedules interviews, provides feedback, and keeps candidates informed about their application status.
- Conducts interviews with prospective students while gauging interest level, area of study, time and availability, etc.
- Serve as liaison between prospective students and Admissions on their initial visit to the school.
- Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
- Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved.
Recreation Services Leader
City of Plantation
Plantation
11.2022 - 12.2024
- Develops, plans, promotes, implements and reviews a wide range of recreational programs, activities and special events.
- Provides customer service by accommodating the needs of the public utilizing the facility.
- Assists with the planning and implementation of the Summer Recreation Camp Program.
- Assists with Kid's Day Off, Winter Wonderland and Spring Break Programs.
- Supported organization of City-wide special events by coordinating logistics and resources.
- Developed public relations strategies and promotional materials to enhance community engagement.
- Set up, broke down, and organized meeting and event areas to ensure smooth operations.
- Performs playground and facility safety checks.
- Performs registration, refunds, reports through Rec Trac Computer System.
- Assists with the collection of fees, charges and deposits for classes and special events; and to close out and balance all monies.
- Executes purchase orders authorized by the department director.
- Executed tasks aligned with departmental objectives to facilitate successful program delivery.
- Onboard new team members with an emphasis on helping them learn their job role. Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices.
Front Desk Assistance
City of Plantation
Plantation
11.2021 - 11.2022
- Handled inbound and outbound collections calls to ensure timely account management.
- Answering technical support inquiries via incoming calls, chat, or email.
- Exhibited strong customer service skills by taking ownership in resolving customer issues.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Take customer payments upon arrival & departure.
- Engaged customers proactively to enhance their experience and build loyalty.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
- Other skills or abilities – influence, comfortability communicating with all levels of an organization, punctual, disciplined, complex problem-solving, attention to detail, time management and motivation.
Customer Service Rep
Aerotek (Sunshine Healthcare)
03.2020 - 01.2022
- Resolve customer complaints via phone, chat & email.
- Greet customers warmly and ascertain problems or reason for calling.
- Handle High call volumes within call center.
- Work with CSR team to ensure proper customer service is being delivered.
- Ability to navigate multiple computer screens.
- Connect with customers via phone/email to resolve questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Provide feedback on call issues.
Patient Services Coordinator
IntegraMed
04.2017 - 05.2020
- Handles heavy inbound and outbound call volume while providing quality customer service.
- Oversee the Customer Service schedule to maximize call coverage.
- Ensure all Customer Service Reps complete their call logs in a thorough and timely manner.
- Answers escalated customer complaints and ensured all customer issues are fully resolved.
- Provides feedback to customer service staff regarding call resolution quality.
- Oversee the ARM Solutions placement process to ensure timely placements.
- Ensures practice requests related to ARM placements are addressed timely.
- Operating systems NextGen, Ideas, & Azalea.
Customer Service
Chewy
06.2016 - 04.2017
- Deal directly with customers via telephone or electronically.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Process orders electronically.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Manage customers' accounts.
- Follow up on customer interactions.
Education
Associate’s Degree -
BROWARD COLLEGE
03.2026
diploma -
Sunrise High
fort lauderdale, fl01.2018
Skills
- Active listening
- Adaptability
- Attentiveness
- Creativity
- Dependability
- Effective Communication
- Empathy
- Open-mindedness
- Quick thinking
- Responsiveness
- Timeliness
- Results driven
- Relationship building/rapport
- Time management
- Teamwork
- Team collaboration
- New hire training
Accomplishments
- Customer Satisfaction
- Team support
- Consistency
Timeline
Admissions Representative
Admissions Representative
09.2024 - Current
Recreation Services Leader
City of Plantation
11.2022 - 12.2024
Front Desk Assistance
City of Plantation
11.2021 - 11.2022
Customer Service Rep
Aerotek (Sunshine Healthcare)
03.2020 - 01.2022
Patient Services Coordinator
IntegraMed
04.2017 - 05.2020
Customer Service
Chewy
06.2016 - 04.2017
Associate’s Degree -
BROWARD COLLEGE
diploma -
Sunrise High