Danielle Gibbs
Jackson
Summary
Dedicated Patient Care Technician with proven skills in patient support, attention to detail, and effective communication. Committed to enhancing patient experiences through compassionate care and efficient administrative practices.
Overview
11
11
years of professional experience
Work History
Patient Care Tech
Michigan Medicine
Ann Arbor
05.2024 - Current
- Supported patient-centered approach by participating in multi-skilled activities to achieve desired outcomes.
- Pulled requested supplies and instruments for surgical procedures.
- Assisted staff in locating necessary items during procedures to ensure efficient workflow.
- Applied knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
- Assisted team in safely lifting patients onto beds, examination tables, and stretchers to ensure comfort and safety.
- Kept patient information confidential to protect organization's value.
- Cleaned and sanitized patient rooms and examination rooms.
- Positioned or held patients in position for surgical preparation.
- Responded promptly to emergency situations using established protocols.
Insurance Agent
Bankers Life Insurance
Ann Arbor
02.2024 - 05.2024
- Provided service to clients' changing insurance needs by selling life, health, and disability insurance
- Established productive working relationships with clients
- Determined clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments
- Ascertained clients' long-term goals
- Obtained underwriting approval by completing application for coverage
- Completed coverage by delivering policy, planning future follow-up visits, and evaluations of needs
- Provided death benefits by delivering policy proceeds and reassessing client needs
- Updated job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
Clinic Service Representative
Henry Ford Health Jackson
Jackson
08.2023 - 02.2024
- Coordinated scheduling of patient appointments to optimize clinic workflow
- Daily use of Microsoft Word / Excel / PowerPoint
- Processed and uploaded referrals
- Collected co-pays
- Executed various administrative tasks to support daily operations and ensure smooth clinic function
- Sent messages to clinic staff
- Accurately documented phone calls
- Performed data entry tasks to maintain accurate patient records
- Trained new employee within four weeks to enhance team capacity and service delivery
Customer Service Associate
Jackson National Life
Lansing
10.2021 - 10.2022
- Answered calls from clients and sales representatives to address inquiries and provide assistance
- Answered questions about variable annuities, explained products
- Updated client information
- Utilized many different computer programs
- Sent forms and guided clients through completion process to ensure accurate submissions
- Performed data entry tasks to maintain accurate client records
- Recorded call details and communicated with other departments to facilitate client support
Certified Nurse Aide
Thome PACE
Jackson
01.2020 - 10.2021
- Supported participants in activities of daily living to enhance comfort and independence
- Performed light housekeeping to ensure a safe and hygienic living environment
- Checked vital signs
- Accompanied participants to appointments
- Maintained clean work environment
- Provided grocery shopping and laundromat services, with accurate cash handling
- Trained new hires on roles and responsibilities to facilitate smooth onboarding
Parts Associate
TC Powersports
Jackson
08.2015 - 12.2016
- Accurately identified, retrieved and stocked parts in the stockroom.
- Organized, labeled and stored parts according to established procedures.
- Inspected returned items for damages or defects before restocking them back into inventory.
- Managed customer orders, returns, exchanges, and refunds to ensure customer satisfaction.
- Resolved customer complaints professionally, enhancing overall customer experience.
- Demonstrated excellent communication skills when dealing with customers' queries.
- Researched alternative sources for hard-to-find items at competitive prices.
- Cultivated relationships with vendors and suppliers to streamline parts procurement.
- Collaborated effectively with other departments within the organization.
Education
Some College (No Degree) - Medical Billing And Coding Certification
Jackson College
JacksonSome College (No Degree) - Business Administration
Jackson College And University of Maryland Global
Jackson, MISkills
- Patient care
- Basic life support
- Infection control
- Medical terminology
- Appointment scheduling
- Insurance knowledge
- Customer service
- Data entry
- Microsoft Office
- Technical support
- Restocking supplies
- Communication skills
Timeline
Patient Care Tech
Michigan Medicine
05.2024 - Current
Insurance Agent
Bankers Life Insurance
02.2024 - 05.2024
Clinic Service Representative
Henry Ford Health Jackson
08.2023 - 02.2024
Customer Service Associate
Jackson National Life
10.2021 - 10.2022
Certified Nurse Aide
Thome PACE
01.2020 - 10.2021
Parts Associate
TC Powersports
08.2015 - 12.2016
Some College (No Degree) - Medical Billing And Coding Certification
Jackson College
Some College (No Degree) - Business Administration
Jackson College And University of Maryland Global