Xena Butler
San Diego,CA
Summary
Detail-oriented professional with experience in front desk operations. Expertise in administrative tasks, training new staff, and implementing process improvements that enhance efficiency. Committed to maintaining high standards of customer service and confidentiality.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
San Diego State University Housing
San Diego, CA
10.2023 - Current
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guests interactions simultaneously.
- Conducted administrative tasks, including handling inquiries through emails, phone calls, Zoom, and face to face interactions.
- Implemented improvements in office procedures that increased workflow efficiency and reduced wait times.
- Maintained client confidentiality by adhering to strict privacy policies when handling personal and financial information.
- Trained new staff on front desk procedures and university policies to maintain consistency in service delivery.
- Greeted visitors and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained accurate records of resident information in housing management software.
- Maintained accurate records of student interactions and scheduling through management software.
Crew Member
Dairy Queen
San Diego, CA
01.2023 - 05.2023
- Delivered exceptional customer service by efficiently processing orders and handling payments.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Prepared food items according to established recipes and quality standards, ensuring consistency in taste.
- Operated kitchen equipment safely and effectively, adhering to health and safety regulations.
- Resolved customer complaints promptly and professionally, contributing to improved satisfaction ratings.
Education
Bachelor of Arts - Illustration And Creative Editing & Publishing
San Diego State University
San Diego, CA05-2027
Skills
- Excellent communication
- Problem-solving skills
- Hospitality services
- Administrative skills
- Attention to detail
- Initiative and proactivity
- Multitasking and organization
- Complaint resolution
- Customer service
- Documentation and recordkeeping
- Conflict management
- File management
Timeline
Front Desk Assistant
San Diego State University Housing
10.2023 - Current
Crew Member
Dairy Queen
01.2023 - 05.2023
Bachelor of Arts - Illustration And Creative Editing & Publishing
San Diego State University