Xena Mejia
Laveen,AZ
Summary
Self motivated individual with the ability to work effectively in any fast-paced, high volume, and team oriented work environment. Extremely dedicated and motivated to maintain and contribute customer satisfaction. Advance customer service experience includes time management, malicious attention to detail, and adaptability and ability to work under pressure.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AZ Department of Revenue
Phoenix, AZ
08.2024 - Current
- Providing customer service by responding to customer inquiries and complaints, and helping with questions.
- Greet and welcome visitors to the office and directing them to the correct person or office.
- Handle mail by receiving and sorting.
Customer Service Representative
Safelite Solutions
Laveen, AZ
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Duel Customer Service Representative
Maximus Federal
Phoenix, AZ
03.2020 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Communicated with people from various cultures and backgrounds on application process.
- Taking upwards of 80 calls per day back to back to meet SLA(Service level agreements)
Cashier
Dollar Tree
Glendale, AZ
06.2019 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Welcomed customers and helped determine their needs
- Worked closely with shift manager to solve problems and handle customer concerns
Customer Service Representative
General Dynamics
Phoenix , AZ
08.2017 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Communicated with people from various cultures and backgrounds on application process.
- Taking upwards of 80 calls per day back to back to meet SLA(Service level agreements)
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2014
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Creative problem solving
- Adaptability
- Planning and research skills
- Responding to Difficult Customers
- Strong communication skills
- Organization skills
- Upbeat and Positive Personality
- Customer Account Management
- Time management
Timeline
Customer Service Representative
AZ Department of Revenue
08.2024 - Current
Customer Service Representative
Safelite Solutions
09.2023 - Current
Duel Customer Service Representative
Maximus Federal
03.2020 - 07.2023
Cashier
Dollar Tree
06.2019 - 03.2020
Customer Service Representative
General Dynamics
08.2017 - 02.2019
High School Diploma -
Glendale High School