Xenariah Bey
Phoenix,AZ
Summary
A highly skilled professional with a strong background in analytical thinking, effective communication, and collaborative teamwork. Proven ability to adapt quickly to new environments for seamless integration into any team. Known for maintaining a positive attitude and unwavering commitment to continuous learning and personal growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Underwriter
Farmers Insurance Company
03.2025 - Current
- Evaluated insurance applications to assess risk and determine coverage options.
- Collaborated with agents to clarify underwriting requirements and enhance client communication.
- Analyzed financial data and credit reports to support informed decision-making in policy approvals.
- Developed and implemented streamlined processes for risk assessments, improving efficiency in evaluations.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
Dispatcher Specialist
AAA
10.2022 - 05.2025
- Meet standard call center performance metrics
- Update members information as appropriate
- Prioritizing call urgency taking and making up to 100 calls per day.
- Intelligently routing drivers for efficiency and accuracy through FSL and Tow Books.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
- Followed all company policies and procedures to deliver quality work.
- Communicating with various dispatch stations.
- Maintained updated and detailed records of calls in physical and electronic database.
Team Lead/Credit Specialist
IDIQ
06.2019 - 07.2022
- Oversaw 8x8 phone system, handling over 50 daily incoming calls, guiding callers to appropriate staff while offering details on membership benefits, dispute resolution, and missing reports and scores
- Enhanced customer satisfaction through effective billing issue resolution
- Engaged with disgruntled customers to comprehend needs and provided fundamental technical support
- Aided customers in updating records to address gaps in personal identifiable information
- Explained distinctions between Fico and Vantage Scores 3.0
- Collaborated closely with partners to maintain precision in partner portal and promotional links
- Consistently met call-time and quality standards by adhering to company policies and scripts
- Boosted productivity by keeping abreast of call scripts and steering direction of conversations effectively
- Informed customers about details and information of products and services
- Ensured precise responses to inquiries and questions through maintenance of advanced product knowledge.
- Managed schedules accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Call Center Representative
Solar Company
12.2016 - 02.2019
- Checked accuracy and completeness of all paperwork.
- Set up, stored and updated customer files, department records and regulatory paperwork
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Took up to 70 calls per day.
Post Closer
New American Funding
03.2014 - 09.2016
- Managed disbursements, cut and processed 10-12 checks per day and mailed correspondence.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Checked accuracy and completeness of all paperwork.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Prepared loan packages and closing instructions for bank employees.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Education
BBA - Business Management
Scottsdale Community College
Scottsdale, AZ05-2027
Skills
- Data Entry
- Insurance policy expertise
- Policy evaluation
- Policy renewal
- Analyzing data
- Agent support
- Documentation
- Teamwork and collaboration
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Insurance Underwriter
Farmers Insurance Company
03.2025 - Current
Dispatcher Specialist
AAA
10.2022 - 05.2025
Team Lead/Credit Specialist
IDIQ
06.2019 - 07.2022
Call Center Representative
Solar Company
12.2016 - 02.2019
Post Closer
New American Funding
03.2014 - 09.2016
BBA - Business Management
Scottsdale Community College