Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Xenariah Bey

Phoenix,AZ

Summary

A highly skilled professional with a strong background in analytical thinking, effective communication, and collaborative teamwork. Proven ability to adapt quickly to new environments for seamless integration into any team. Known for maintaining a positive attitude and unwavering commitment to continuous learning and personal growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Insurance Underwriter

Farmers Insurance Company
03.2025 - Current
  • Evaluated insurance applications to assess risk and determine coverage options.
  • Collaborated with agents to clarify underwriting requirements and enhance client communication.
  • Analyzed financial data and credit reports to support informed decision-making in policy approvals.
  • Developed and implemented streamlined processes for risk assessments, improving efficiency in evaluations.
  • Maintained compliance with industry regulations and company guidelines during all underwriting activities.
  • Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
  • Collaborated with agents to develop customized insurance packages, meeting specific client needs.

Dispatcher Specialist

AAA
10.2022 - 05.2025
  • Meet standard call center performance metrics
  • Update members information as appropriate
  • Prioritizing call urgency taking and making up to 100 calls per day.
  • Intelligently routing drivers for efficiency and accuracy through FSL and Tow Books.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Assisted in resolving customer complaints and grievances.
  • Provided customers with information on products and services.
  • Followed all company policies and procedures to deliver quality work.
  • Communicating with various dispatch stations.
  • Maintained updated and detailed records of calls in physical and electronic database.

Team Lead/Credit Specialist

IDIQ
06.2019 - 07.2022
  • Oversaw 8x8 phone system, handling over 50 daily incoming calls, guiding callers to appropriate staff while offering details on membership benefits, dispute resolution, and missing reports and scores
  • Enhanced customer satisfaction through effective billing issue resolution
  • Engaged with disgruntled customers to comprehend needs and provided fundamental technical support
  • Aided customers in updating records to address gaps in personal identifiable information
  • Explained distinctions between Fico and Vantage Scores 3.0
  • Collaborated closely with partners to maintain precision in partner portal and promotional links
  • Consistently met call-time and quality standards by adhering to company policies and scripts
  • Boosted productivity by keeping abreast of call scripts and steering direction of conversations effectively
  • Informed customers about details and information of products and services
  • Ensured precise responses to inquiries and questions through maintenance of advanced product knowledge.
  • Managed schedules accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.

Call Center Representative

Solar Company
12.2016 - 02.2019
  • Checked accuracy and completeness of all paperwork.
  • Set up, stored and updated customer files, department records and regulatory paperwork


  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Took up to 70 calls per day.

Post Closer

New American Funding
03.2014 - 09.2016
  • Managed disbursements, cut and processed 10-12 checks per day and mailed correspondence.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Checked accuracy and completeness of all paperwork.
  • Prepared and reviewed buyer, seller, HUD and other transaction documents.
  • Prepared loan packages and closing instructions for bank employees.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

Education

BBA - Business Management

Scottsdale Community College
Scottsdale, AZ
05-2027

Skills

  • Data Entry
  • Insurance policy expertise
  • Policy evaluation
  • Policy renewal
  • Analyzing data
  • Agent support
  • Documentation
  • Teamwork and collaboration

Certification


  • CBCS - Certified Billing and Coding Specialist

Timeline

Insurance Underwriter

Farmers Insurance Company
03.2025 - Current

Dispatcher Specialist

AAA
10.2022 - 05.2025

Team Lead/Credit Specialist

IDIQ
06.2019 - 07.2022

Call Center Representative

Solar Company
12.2016 - 02.2019

Post Closer

New American Funding
03.2014 - 09.2016

BBA - Business Management

Scottsdale Community College