Hi, I’m
Xenia Chu
Lockport,NY
Summary
Dynamic and detail-oriented Sales professional with 20+ years of expertise in customer service, account management, sales, and interpreting. Passionate about delivering results-driven strategies while fostering strong client relationships. Seeking to contribute my skills to a fast-paced company that values work-life balance and encourages professional growth
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
13
years of professional experience
1
Certification
Work History
ACV AUCTIONS
Account Manager/Sales Rep
10.2019 - Current
Job overview
- Establish and maintain customer relationships with Business owners, inside sales, manage portfolio of 500 dealerships, KPI's, Customer service, Product Demo, Deal making, Register/Activate new accounts, Exceed sales quota, Track documentation, Resolutions within other departments and customers, Train new staff.
- Microsoft Excel reports, Slack, Salesforce, Translate, B2B
CENTENE
Bilingual Health Benefit Representative
09.2022 - 03.2025
Job overview
- Interact directly with consumers, helping them understand enrollment and renewals.
- Build and establish new relationships with providers, business owners and individuals in the community.
- Conduct needs base analysis to provide the best product to consumers.
- Providing Health Insurance to new and existing consumers while navigating through New York State of Health.
- Presentations to individuals, groups, providers, community-based organizations, and local businesses.
- Site visits, Outreach to participating providers and potential new sites.
- Events in the community, Marketing.
- Create Microsoft Excel reports, Salesforce reports, Teams, Google calendar, Outlook, Interpret for clients
SITERX
Bilingual Patient Recruitment Specialist
10.2021 - 09.2022
Job overview
- Patient enrollment into case studies, Patient education, Knowledge of case studies, Documentation, Assess preliminary eligibility against protocol specific inclusion and exclusion criteria.
- Maintain HIPPA guidelines, administer cognitive testing, Exceed monthly quotas, Inbound and outbound calls, cold calling.
- Data collection, Update and request medical records, Train new staff, visit participating providers in the field, Educate staff in provider's offices Regarding case studies.
- Create Google docs, Microsoft Excel reports, Slack, Salesforce, Interpret for patients
ECVA
Surgical Coordinator/Office Manager Assistant
06.2012 - 10.2019
Job overview
- Provide patients with pre-surgical and post-surgical consultation, Intraocular lens sales, Account management, Train staff, Prior Authorizations, Schedule surgery, Coordinate with Doctors, and Surgical center.
- Follow up with patients, ERx, Electronic medical record keeping, Insurance verification, Billing, Coding, Triage calls, Assist Doctor within office surgical procedures, Testing, Patient Workup, Microsoft Excel reports, Interpret for patients
Education
PSI Learning Academy
Licensed Insurance Agent
12.2019
Cusack Center of Professional Development
Licensed Real Estate Agent
12.2019
Grossmont Community College
Pre-Requisite Courses from Pharmacy Tech, Electrocardiogram Tech
12.2004
The Bryman School
Patient Care Technician
12.1998
Calexico High School
General Course Study
12.1996
Skills
- Inside Sales Expertise
- Customer Service Excellence
- Client Communication & Interpretation
- Client relationship management
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Marketing
Certification
- Licensed Life Insurance Agent
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Health Benefit Representative
CENTENE
09.2022 - 03.2025
Bilingual Patient Recruitment Specialist
SITERX
10.2021 - 09.2022
Account Manager/Sales Rep
ACV AUCTIONS
10.2019 - Current
Surgical Coordinator/Office Manager Assistant
ECVA
06.2012 - 10.2019
Cusack Center of Professional Development
Licensed Real Estate Agent
Grossmont Community College
Pre-Requisite Courses from Pharmacy Tech, Electrocardiogram Tech
The Bryman School
Patient Care Technician
Calexico High School
General Course Study
PSI Learning Academy
Licensed Insurance Agent
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