Xenia Danko
Newark
Summary
Dedicated professional with a strong background in customer service and performance management. Skilled in training staff and implementing effective strategies to enhance operational standards, ready to drive impactful results.
Overview
20
20
years of professional experience
Work History
Manager Second hand store
Strengthen Our Sister Inc.
West Milford
03.2013 - Current
- Directed team operations to ensure effective service delivery.
- Managed stakeholder relationships to foster collaboration and support.
- Implemented training programs to enhance staff skills and knowledge.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Director of Operations
Strengthen Our Sister Inc.
Wanaque
02.2006 - 09.2025
- Established safety protocols to protect staff and community members effectively.
- Oversaw daily operations to ensure compliance with organizational goals.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Identified areas where process improvements could be made resulting in increased productivity.
- Maintained budgeting documents for accurate tracking of expenses.
Education
High School Diploma -
Manuel Faraudo Perz
Panama Republic Of Panama01-1972
Skills
- Team management
- Stakeholder engagement
- Staff training
- Performance monitoring
- Customer service
- Process improvement
- Safety protocols
Languages
English
Elementary
Spanish
Limited
Timeline
Manager Second hand store
Strengthen Our Sister Inc.
03.2013 - Current
Director of Operations
Strengthen Our Sister Inc.
02.2006 - 09.2025
High School Diploma -
Manuel Faraudo Perz