Xevion Harrison
Ontario,CA
Summary
Detail-oriented professional experienced in client support and customer relationship management. Proficient in effective communication and documentation accuracy, with a proven track record of resolving client issues efficiently and enhancing service delivery.
Overview
8
8
years of professional experience
Work History
IHSS Care Provider
IHSS
Ontario, California
03.2020 - Current
- Documented customer interactions in detail for future reference and follow-up actions.
- Facilitated communication between departments to improve overall service efficiency regularly.
- Provided feedback on customer trends to help enhance service strategies continually.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained strong relationships with clients and their families.
- Coordinated transportation for clients to medical appointments and community events.
- Administered medication according to prescribed schedules and documented accurately.
- Maintained a clean, safe environment for clients in their homes.
- Monitored medication schedules and administered medications as needed.
Customer Service Coordinator
independent solutions
Lake Elsinore, California
11.2017 - 03.2020
- Coordinated customer inquiries and resolved issues efficiently.
- Managed scheduling and logistics for service appointments.
- Trained new staff on customer service protocols and systems.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Provided customer service assistance to customers via phone and email.
- Ensured that all customer inquiries were responded to in a timely manner.
- Analyzed customer feedback to identify areas for improvement in products and services.
Education
Associate of Science -
Mount San Antonio
Walnut, CA05-2022
Skills
- Medication administration
- Client transportation coordination
- Personal care assistance
- Daily activity support
- Customer relationship management
- Documentation accuracy
- Feedback analysis
- Issue resolution efficiency
- Training and development
- Effective communication
- Problem solving
- Documentation
Timeline
IHSS Care Provider
IHSS
03.2020 - Current
Customer Service Coordinator
independent solutions
11.2017 - 03.2020
Associate of Science -
Mount San Antonio