XHULIA SINA
Katy,TX
Summary
Airbnb Superhost with 6 years of remote short-term rental management experience from the United States. Expanded a portfolio from 5 to 10 apartments while coordinating bookings, calendars, guest messages, and issue resolution in English and Albanian. Maintained a 4.83/5 rating across 343 guest reviews.
Overview
9
9
years of professional experience
Work History
Short-Term Rental Property Manager
Airbnb Host
Vlorë, Albania
05.2020 - Current
- Managed 5 vacation rental apartments, expanding operations to 10 by 2026 through strategic oversight.
- Handled guest inquiries, booking messages, check-in/check-out instructions, and follow-up communication in English and Albanian to ensure high guest satisfaction.
- Managed availability calendars and supported pricing and reservations; maintained Airbnb Superhost status.
- Resolved booking changes and guest concerns through prompt, professional written communication.
- Coordinated with on-site team members to streamline cleaning, arrivals, supplies, and maintenance for operational efficiency.
- Worked remotely from the USA, managing operations and communications.
Police Patrol Officer
Albanian State Police
Vlore, Albania
12.2017 - 01.2020
- Patrolled assigned areas to enhance public safety and assist in emergency response efforts.
- Executed vehicle and identity verification processes to maintain compliance with established protocols.
- Verified vehicles and identities, matching individuals and vehicles against alert records.
- Followed established procedures with accuracy, discretion, attention to detail, and professionalism.
Education
Certificate of Police Academy - Law Enforcement / Public Safety
Police Academy in Tirana (Security Academy)
Tirana, Albania05-2017
Skills
- Booking management
- Channel distribution
- Listing optimization
- Channel management
- Schedule management
- Issue resolution
- Dispute management
- Guest engagement
- Analytical thinking
- Detail-oriented
- Customer-centric
Personal Information
Title: AIRBNB VIRTUAL ASSISTANT | GUEST COMMUNICATION SPECIALIST
Languages
Albanian (native) | English (strong reading and written comprehension; conversational speaking) | Italian (basic)
WORK SETUP
Based in Houston, TX | Remote Work Ready: Equipped with high-speed internet, a dedicated home office, a high-performance laptop, and dual-monitor setup for seamless multitasking and professional correspondence.
Timeline
Short-Term Rental Property Manager
Airbnb Host
05.2020 - Current
Police Patrol Officer
Albanian State Police
12.2017 - 01.2020
Certificate of Police Academy - Law Enforcement / Public Safety
Police Academy in Tirana (Security Academy)