Zayne Brewster
Woodbury
Summary
Dedicated Short-Term Rental Property Manager excelling in customer service, reliability, and maintenance coordination. Proven track record in enhancing tenant satisfaction and streamlining processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Short-Term Rental Property Manager
Lotus Beach Apartments / NRB Financials
05.2022 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Managed tenant relations to ensure satisfaction and timely communication.
- Oversaw property maintenance schedules to enhance operational efficiency and tenant comfort.
- Analyzed market trends to inform pricing strategies and rental agreements for optimal profitability.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection process, improving on-time payments from tenants.
- Evaluated market trends to determine competitive rental pricing strategies that maximize profit potential for property owners.
Education
Bachelor of Science - Psychology + Minor In HDFS
University of Connecticut
Storrs, CT05.2029
Bachelor of Science - Psychology
Quinnipiac University (Freshman Year)
Hamden, CT05.2029
High School Diploma -
Nonnewaug High School
Woodbury, CT05.2025
Skills
- Property management
- Maintenance coordination
- Exceptional oral and written communication skills
- Staff management
- Business development
- Teamwork and collaboration
- Customer service
- Time management
- Reliability
- Problem-solving abilities
- Critical thinking
- Creative and adaptable
- Task prioritization
- Golf cart operation
- Customer assistance
Accomplishments
- Generated $75,000+ revenue and achieved Superhost status through Airbnb management, Maintained 5.0 customer rating through strong guest service and communication.
- 2nd Place, DECA State Conference (Business Competition).
- Ranked Top 5 Sprinter on varsity track team.
Certification
Earned Mental Health First Aid Certification through Nonnewaug High School, trained in recognizing, responding to, and supporting individuals facing mental health challenges.
Languages
Spanish
Limited Working
Timeline
Short-Term Rental Property Manager
Lotus Beach Apartments / NRB Financials
05.2022 - Current
Bachelor of Science - Psychology + Minor In HDFS
University of Connecticut
Bachelor of Science - Psychology
Quinnipiac University (Freshman Year)
High School Diploma -
Nonnewaug High School