Xi'a-Xi'Aung Maxine Vang
Milwaukee,WI
Summary
Analytical professional known for high productivity and efficient task completion. Excel in problem-solving, critical thinking, and effective communication. Committed to maintaining accuracy and integrity to create a collaborative, and agile environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Victim Advocate
Hmong American Friendship Association (HAFA)
Milwaukee, WI
11.2024 - 04.2025
- Compiled and analyzed statistical data related to crimes against individuals served by the program.
- Prepared and analyzed reports summarizing activities performed while working with clients.
- Generated and customized correspondence, case notes, narratives, and checklists to facilitate implementation and evidence of completion of case reviews.
- Reviewed and prepared cases for audits completed by the Executive Director.
- Responsible for a number of special projects and designated tasks for advocates and interns.
- Implemented a system for tracking advocate activity, including the tracking of clients, client communication, budget reports, and continuing education and training.
- Managed the administrative functions of the Sexual Assault/Domestic Violence Department, including creating and maintaining electronic and hard copies of client intake forms, event registration forms, and feedback forms.
- Prepared presentations and advised other agencies and organizations on how to improve client-provider relationships with Southeast Asian clients.
Law Enforcement Dispatcher (LED)
Wisconsin State Patrol
Milwaukee, WI
11.2018 - Current
- Entered and retrieved criminal justice, law enforcement, and statistical information from computerized data sources and external sites, including, but not limited to, the National Crime Information Center (NCIC) and the Wisconsin Consolidated Court Automation Programs (CCAP).
- Served on the Dispatcher-IT Committee for the Southeast Region of the Wisconsin State Patrol.
- Implemented a system for tracking the progress of candidate background investigations.
- Assisted management in the administrative functions of creating and maintaining emergency and non-emergency information binders and databases to ensure current listings and response procedures.
- Operated a highly technical communications center for several Wisconsin State Patrol regions.
- Coordinated emergency and non-emergency responses to crime, medical, or fire-related incidents.
- Assisted with trooper and inspector assignments, special requests, and complaints.
- Monitored alarm systems, security and surveillance cameras, and remotely controlled doors at the Southeast Region Post.
Operations Program Associate (OPA)
Wisconsin Department of Corrections
Deerfield, WI
08.2017 - 11.2018
- Provided excellent written and oral communication, such as written correspondence and customer service.
- Investigated complaints regarding inmate accounts at Thompson Correctional Center by preparing, producing, and reviewing accounts, payroll, and obligations for 145 inmates using the Wisconsin Integrated Corrections System (WICS).
- Applied Wisconsin State Statutes and Administrative Codes by providing information and referrals to inmates.
- Delivered informative details to public safety personnel and non-security staff in preparation for situations prior to arrival.
Survey Research Interviewer
University of Wisconsin-Madison Survey Center
Madison, WI
02.2014 - 02.2015
- Collected exceptional and sensitive data for government health agencies, including the Department of Health Services and the Department of Children and Families.
- Conducted surveys using Computer-Assisted Technical Interviewing (CATI) and the Blaise system.
- Informed survey respondents about the purposes, benefits, and confidentiality of surveys.
Education
Bachelor of Science - Political Science
University of Wisconsin - Madison
Madison, WI12.2016
Skills
- Oral, written, and interpersonal communication skills
- Microsoft Office Suite
- Information documentation
- Project planning
- Critical thinker
- Organizational skills
Certification
- Certificate of Participation: Sexual Assault Victim Advocacy School (SAVAS)
- Transaction Information for the Management of Enforcement (TIME) and eTIME Certification
- Traffic Incident Management (TIM) Certification
- Wisconsin Emergency Management (WEM)
Timeline
Lead Victim Advocate
Hmong American Friendship Association (HAFA)
11.2024 - 04.2025
Law Enforcement Dispatcher (LED)
Wisconsin State Patrol
11.2018 - Current
Operations Program Associate (OPA)
Wisconsin Department of Corrections
08.2017 - 11.2018
Survey Research Interviewer
University of Wisconsin-Madison Survey Center
02.2014 - 02.2015
Bachelor of Science - Political Science
University of Wisconsin - Madison
Similar Profiles
Abubakir NahmadliAbubakir Nahmadli
Mentor at American Turkish Friendship AssociationMentor at American Turkish Friendship Association
Lilly VangLilly Vang
Student President at Hmong Student AssociationStudent President at Hmong Student Association
Melody XiongMelody Xiong
Small Business Owner at Hmong American Peace AcademySmall Business Owner at Hmong American Peace Academy