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Technical Support Technician (Torrance, CA)

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Proficient Hardware and Software Technician with strong system repair and managing skills. Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level adaptivity, Problem-solving knowledge and 8 years of experience.

 I am a newly qualified computer science Graduate, looking for my first deployment in the workplace. I have studied for several years and carried out many work experience placements and I have always enjoyed them and excelled in them. I have studied very hard and I am looking forward to translating all the hard work and effort I have put into studying, into real results.  • Knowledgeable. • Confident.  • Communication skills. • Teamwork.  • Approachable and Friendly. • Helpful.  • Time management. • Highly organized.  • Work under pressure. 

Seasoned Technical Support Agent with deep understanding of complex customer accounts, Notable skills in troubleshooting, problem-solving and providing high-level technical support. Known for instilling best practices in tech-support protocols and enhancing customer satisfaction.

Dynamic and results-oriented professional with extensive experience in technical and clerical support roles at organizations like Broward County School Board. Excelled in hardware/software troubleshooting, network management, and fostering effective communication. Proven track record of enhancing system efficiency and customer satisfaction, leveraging technical skills and a customer support background to achieve exceptional outcomes.

Dedicated Team Leader delivering consistent, reliable technical support for superior performance. Conducts detailed diagnostics and troubleshooting to identify issues for immediate correction. Works closely with customers to determine performance objectives and match services and products to desired outcome.

Xiangyu Kong

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Technical Support

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Bachelor Degree - AIRCRAFT ENGINEERING

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Technical Support

Bachelor Degree - AIRCRAFT ENGINEERING

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