Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xiaojuan REN

Rockville,MD

Summary

I have accumulated extensive experience in the service industry, where I have honed exceptional patience and a strong sense of responsibility. With ten years in China Mobile , I've developed a knack for handling diverse customer needs with attentiveness and efficiency. My role involved resolving complex issues through attentive listening and effective communication, ensuring each guest received top-notch service.

In teamwork, I actively contributed to collaborative projects, leading teams towards achieving collective goals.

Overview

14
14
years of professional experience

Work History

Front Desk Manager

ACU Health LLC
Ijamsville, MD
12.2023 - Current
  • Managing reception duties such as answering phone calls, greeting patients, and addressing inquiries.
  • Handling appointment scheduling to ensure smooth patient flow.
  • Managing records, including electronic and physical filing systems
  • Handling patient payments, including cash, credit card.

Complaints Handling Specialist

China Mobile Inner Mongolia Branch
Hohhot, Inner Mongolia
10.2010 - 01.2018
  • Maintained accurate records of customer interactions and feedback.
  • Developed and implemented specialized procedures for customer service operations.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Assisted in developing strategies to increase customer satisfaction levels.

Small Group Leader

China Mobile Inner Mongolia Fan
Hohhot, Inner Mongolia
01.2018 - 12.2019
  • Responsible for managing the specific work of team members and providing support
  • Report on daily work progress of team members

Internal Trainer

China Mobile Inner Mongolia Branch
Hohhot, Inner Mongolia
03.2015 - 05.2021
  • Developed and implemented training programs for new and existing employees.
  • Analyzed feedback from participants to make improvements to future trainings.

Education

Some College (No Degree) - Tourism Management

China Institute of Labor Relations
BEIJING

Skills

  • Have affinity
  • Good communication skills
  • Be patient and responsible
  • High learning capibility

Timeline

Front Desk Manager

ACU Health LLC
12.2023 - Current

Small Group Leader

China Mobile Inner Mongolia Fan
01.2018 - 12.2019

Internal Trainer

China Mobile Inner Mongolia Branch
03.2015 - 05.2021

Complaints Handling Specialist

China Mobile Inner Mongolia Branch
10.2010 - 01.2018

Some College (No Degree) - Tourism Management

China Institute of Labor Relations

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Xiaojuan REN