Xiaolin Han
Gilbert,AZ
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Buena Vista Recovery
Chandler, AZ
12.2024 - Current
- Provides exceptional customer service through empathetic, ethical behaviors.
- Provides treatment that promotes patient dignity, independence, individuality, strengths, privacy, and choice.
- Protect and maintain the confidentiality of patient records and information.
- Recognize, prevent, and respond to a situation in which a patient may be a danger to themselves or others, behaves aggressively or destructively, may be experiencing a crisis, or may be experiencing a medical emergency.
- Performs body searches, skin audits, property searches, property handling, and documentation.
- Develops, implements, and contributes to the patient treatment plans.
- Verifies patient demographic information and medical insurance information upon admission, and at entry to different levels of care.
- Primarily completes the biopsychosocial assessment, GAD-7, PHQ-9, and ASAM assessment within the Electronic Medical Records system within 24 hours of the patient's admission. May also complete BPS updates through the patient stay.
- Keeps patients safe by following safety policies, procedures, and regulations, and submits incident reports per policy.
- Remain fully coordinated with the Detox, RTC, and Outpatient Clinicians throughout all activities occurring within the structured programming.
- Conduct psychoeducational groups in collaboration with the treatment team.
- Focus all activities on reducing risk factors, identifying symptoms of substance misuse and mental health issues, and helping patients successfully connect with the appropriate resources.
- Coordinate all activities with other behavioral health staff members and providers.
- Complete documentation within patient records in a timely fashion (within 24 hours of service delivery).
- Takes the necessary steps to remain compliant with HIPAA, and all confidentiality and professional standards, without exception.
- Monitor group dynamics, and provide appropriate psychoeducational material to match patient needs.
RBT
Buena Vista Recovery
Chandler, AZ
02.2024 - 12.2024
- Assists with patient admissions, including orientation, vital signs, urine drug screening, observation, and documentation.
- Performs room searches, handles dietary responsibilities, and manages food service.
- Supports clinical staff with body searches and skin audits.
- Objectively and in real time, document all patient care and daily progress in the electronic medical record.
- Conducts facility walk-throughs to maintain a consistent presence, monitoring patient behavior.
- Engages positively with patients, providing support, education, and de-escalation.
- Helps with morning and bedtime routines, encouraging personal hygiene, and appropriate behaviors.
- Enforces policies, completes incident reports, and assists in crisis intervention, step-downs, or discharges.
- Assisted with customer requests and answered questions to improve satisfaction.
Manager
Ginger Zing
Mesa
05.2020 - 12.2024
- Analyzes and resolves work problems.
- Provided customer service during rush hours, serving over 200 customers daily.
- Recruited and hired qualified candidates to fill open positions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Approached customers and engaged in conversation through theuse of effective interpersonal and people skills.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer inquiries and complaints requiring management-level escalation.
Intern
Lifewell Behavioral Wellness
Phoenix
01.2024 - 05.2024
- Identified the needs of clients promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with the Clinical staff to support client management and organizational planning.
- Maintained positive working relationships with fellow staff and management.
- Organized client meetings to provide project updates.
- Assisted with event planning, support, and execution of virtual and in-person engagements.
RBT
Trumpet Behavioral Health
Gilbert
07.2023 - 01.2024
- Provide one-on-one therapy sessions to clients with ASD.
- Built rapport and utilized play, and structured lessons to set clients up for success.
- Performed functional assessments to determine the function of challenging behaviors exhibited by clients.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
- Ensured the safety of all individuals involved in the treatment process by implementing safety protocols.
- Provided crisis intervention services when needed.
- Assisted patients improve social relationships and engagement.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
Volunteer
Key Club
07.2016 - 05.2020
- Planning Fundraisers: Creating and managing events like bake sales and charity runs to raise money for the club's initiatives.
- Partnering with Other Clubs: Collaborating with other school clubs, or community organizations, for joint service projects.
- Volunteering: Participating in activities like helping at Jose's Closet, Feed My Starving Children, etc.
Receptionist
Banner Cancer Center Specialists
06.2017 - 08.2017
- Patient Interaction: Greet patients warmly upon arrival, manage the check-in and check-out process, ensure all paperwork is complete, and coordinate appointments, including scheduling, rescheduling, and sending reminders.
- Customer Service: Addresses patient concerns, resolves or de-escalates issues as needed, and fosters a supportive environment to help ease patient stress and anxiety.
- Communication: Manage phone calls and emails, answer questions, direct inquiries to the right department, and forward messages as needed.
- Confidentiality and Compliance: Safeguard patient privacy, adhere to HIPAA regulations, and follow established safety and emergency protocols.
Education
Bachelor of Science - Emphasis in Counseling and Applied Psychological Science
Arizona State University
05-2025
Associate in Arts - Emphasis in Counseling and Applied Psychology
Chandler-Gilbert Community College
05.2023
High School Diploma -
Williams Field High School
05.2020
Skills
- Group instruction
- Transition planning
- Behavior reduction strategies
- Prompting techniques
- Motor skills development
- Emotional regulation
- Error correction
- Data collection
- Crisis management
- Collaborative treatment planning
- Patient safety protocols
Preferred Name
Sara Han
Certification
- CPR
- First Aid/AED
- ASAM Continuum Certification
- CPI
Timeline
Clinical Support Specialist
Buena Vista Recovery
12.2024 - Current
RBT
Buena Vista Recovery
02.2024 - 12.2024
Intern
Lifewell Behavioral Wellness
01.2024 - 05.2024
RBT
Trumpet Behavioral Health
07.2023 - 01.2024
Manager
Ginger Zing
05.2020 - 12.2024
Receptionist
Banner Cancer Center Specialists
06.2017 - 08.2017
Volunteer
Key Club
07.2016 - 05.2020
Bachelor of Science - Emphasis in Counseling and Applied Psychological Science
Arizona State University
Associate in Arts - Emphasis in Counseling and Applied Psychology
Chandler-Gilbert Community College
High School Diploma -
Williams Field High School