Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Xiaolong Shen

Helotes

Summary

Results-driven Assistant Manager with expertise in staff training, inventory management, and customer service. Proven ability to enhance operational efficiency and uphold quality standards, ensuring optimal performance in fast-paced environments.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Assistant Manager

Wok a holic
San Antonio
12.2024 - 07.2025
  • Supervised daily operations to ensure efficient service and quality standards.
  • Trained and mentored new staff on menu items and customer service techniques.
  • Coordinated inventory management to maintain adequate stock levels and reduce waste.

Assistant Manager

Chinese gourmet express
San Antonio
05.2022 - 12.2024
  • Manage inventory
  • Scheduling employees
  • Trained and mentored new staff on menu items and customer service techniques.
  • Supervised daily operations to ensure efficient service and quality standards.

Cashier and Cook

Chinese gourmet express
San Antonio
05.2019 - 05.2022
  • Managed cash register operations, ensuring accurate cash handling and transactions.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Prepared and cooked diverse menu items for customer satisfaction.
  • Assisted in training new kitchen staff on food preparation techniques.

Education

MBA - Business Management

The University of Texas At San Antonio
San Antonio, TX
08.2023 - 05.2025

Skills

  • Staff training
  • Inventory management
  • Customer service
  • Quality assurance
  • Scheduling staff
  • Time management
  • Cash handling

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Certification

  • Texas food management
  • Texas food handler
  • Food safety management

Timeline

Assistant Manager

Wok a holic
12.2024 - 07.2025

MBA - Business Management

The University of Texas At San Antonio
08.2023 - 05.2025

Assistant Manager

Chinese gourmet express
05.2022 - 12.2024

Cashier and Cook

Chinese gourmet express
05.2019 - 05.2022
Xiaolong Shen