Xiaomi Zhou

• Provided direct personal care and administrative services to clients.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

• Welcomed customers and helped determine their needs.
• Handled cash with high accuracy and took care to check bills for fraud.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Operated cash register for cash, check, and credit card

transactions with excellent accuracy levels.

• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Recommended complementary purchases to customers, increasing revenue.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

• Interviewed clients to obtain information relevant to cases.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Contacted witnesses to testify under oath at court hearings.
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Translation between English to Chinese for clients who didn't understand English.