Ximena Alcantar
West Sacramento,CA
Summary
Dynamic professional with extensive experience at the City of West Sacramento, excelling in customer service optimization and team management. Proven ability to enhance operational efficiency through innovative solutions and constructive feedback. Skilled in activity coordination and fostering strong relationships, ensuring a positive experience for both clients and team members.
Overview
4
4
years of professional experience
Work History
Customer Service
City Of West Sacramento
07.2025 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to improve overall customer service experience.
Site Leader
City Of West Sacramento
06.2025 - 07.2025
- Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth and development.
- Oversaw daily site operations, ensuring adherence to safety protocols and regulatory requirements.
- Implemented innovative solutions to address site-specific challenges, resulting in improved efficiency and effectiveness.
- Trained new team members on site policies and procedures.
After-School Program Leader
City Of West Sacramento
06.2021 - 05.2025
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
Education
Bachelor of Arts in Liberal Studies - Liberal Studies
California State University, Sacramento
Sacramento, CA05-2026
Skills
- Activity coordination
- Team collaboration
- Responsible and dependable
- Positive reinforcement
- Team management
- Staff development
- Customer service optimization
- Friendly customer service
- Proficient customer service
Languages
Spanish
Limited Working
Timeline
Customer Service
City Of West Sacramento
07.2025 - Current
Site Leader
City Of West Sacramento
06.2025 - 07.2025
After-School Program Leader
City Of West Sacramento
06.2021 - 05.2025
Bachelor of Arts in Liberal Studies - Liberal Studies
California State University, Sacramento
Similar Profiles
Jaideep KularJaideep Kular
Firefighter at City of West SacramentoFirefighter at City of West Sacramento
Guillermo Cordero MunozGuillermo Cordero Munoz
Maintenance Worker 1 at City Of West SacramentoMaintenance Worker 1 at City Of West Sacramento
Scott PfeiferScott Pfeifer
Battalion Chief of Training at City Of West SacramentoBattalion Chief of Training at City Of West Sacramento
Brenda Melissa OlivaBrenda Melissa Oliva
Medical Assistant at Elica Health CentersMedical Assistant at Elica Health Centers
Pamela FlahertyPamela Flaherty
Accounts Receivable Accountant at Weibel Vineyards/RB Wine AssociatesAccounts Receivable Accountant at Weibel Vineyards/RB Wine Associates