Ximena Gonzaga
Conroe,TX
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Social Media Coordinator
Elsa Gonzaga
08.2020 - Current
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Increased customer engagement through social media.
Sales Assistant
La Dulceria Conroe
08.2020 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Camp Counselor
Bb2
06.2018 - 06.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Encouraged team performance to increase camaraderie, trust and rapport.
Costumer Representative
DIQMA SA DE SV
08.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Education
Associate of Arts - Journalism
Lone Star College System
Spring, TX05.2024
Associate of Arts - Public Relations
Lone Star College System
Spring, TX05.2024
Skills
- Audience Analysis
- Photography and Videography
- Social Media Copywriting
- Promotional Campaigns
- Photo and Video Editing
- Content Creation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Community Service
- Organized food drive once a year (December) at La Dulceria Conroe. All donations taken to a local homeless shelter
- Collected and donated clothing to local homeless shelter.
- Cooked and baked goods for immigrants at the border crisis.
Timeline
Costumer Representative
DIQMA SA DE SV
08.2021 - 05.2022
Social Media Coordinator
Elsa Gonzaga
08.2020 - Current
Sales Assistant
La Dulceria Conroe
08.2020 - Current
Camp Counselor
Bb2
06.2018 - 06.2023
Associate of Arts - Journalism
Lone Star College System
Associate of Arts - Public Relations
Lone Star College System
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