Ximena Hernandez
Cheyenne,WY
Summary
Dynamic professional with strong multitasking and organization skills in customer service and project coordination. Proven ability to adapt to changing priorities and enhance team efficiency. An individual that enjoys empowering others towards their aspirations while simultaneously chasing their drive. A curious mindset, that is motivated to learn and is inquisitive. Eager to contribute as a supportive role by achieving organizational goals whilst facing challenges and rising above them.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Admin Coordinator
Sierra Trading Post
Cheyenne, WY
06.2025 - Current
- Assisted in coordinating daily operational tasks to ensure efficient workflow.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic environment.
- Supported team in maintaining accurate inventory records and stock levels.
- Communicated effectively with managers and staff to make sure workflow remained smooth.
- Main focus on Global Store Allocation System (GSAS) by researching and moving product as needed to be sent out to vendors.
Personal Shopper (Acting Team Lead)
Sam's Club
Cheyenne, WY
06.2023 - 09.2024
- Assisted customers in selecting products based on preferences and budget constraints.
- Maintained knowledge of current promotions and sales to maximize customer savings.
- Provided personalized shopping experiences, enhancing customer satisfaction and loyalty.
- Coordinated team activities to enhance workflow efficiency and meet project deadlines.
- Implemented process improvements that reduced operational delays and increased productivity.
- Monitored performance metrics to ensure adherence to quality standards and operational goals.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Trained and mentored team members on best practices and operational procedures.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
Merchandise Associate
Sam's Club
Cheyenne, WY
10.2022 - 06.2023
- Organized merchandise displays to enhance customer engagement and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain a clean, safe shopping environment for customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
High School Diploma -
East High School
Cheyenne, WY05-2020
Skills
- Multitasking and organization
- Customer service
- Data analysis
- Data entry
- Decision-making
- Networking
- Project coordination
- Calm under pressure
- Active listening
- Conflict resolution
- Diversity and Inclusiveness awareness
- Emotional Intelligence and awareness
Certification
- Foundations of Project management, authorized by Google and offered through Coursera - 13 hours completed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Admin Coordinator
Sierra Trading Post
06.2025 - Current
Personal Shopper (Acting Team Lead)
Sam's Club
06.2023 - 09.2024
Merchandise Associate
Sam's Club
10.2022 - 06.2023
High School Diploma -
East High School
Preferred name/pronouns
Ander Hernandez.
He/him, They/them.