Ximena Martinez
Fuquay-Varina,NC
Summary
Skilled Worker that learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities as well as the ability to multi-task and cover multiple positions, as the company needs. Fluent English and Spanish. Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Substantial experience in customer service, office management, and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Manager
Bluegrass Bagels (now Named- Bagels 1)
Fuquay-Varina, NC
01.2018 - 06.2026
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Server
Olive Garden
Holly Springs, NC
01.2024 - 05.2024
- Delivered exceptional guest service by anticipating needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Managed multiple tables efficiently while maintaining high-quality customer interactions.
Education
Fuquay-Varina High School
Fuquay-varina, NC06-2023
Skills
- Servsafe Certificate
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Food and Beverage Management
- Staff Management
- Managing Cash Register
- Scheduling and Coordinating
- Job Assignments
- Technical Proficiency
- Strategic planning
- Payroll
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
01.2024 - 05.2024
Manager
Bluegrass Bagels (now Named- Bagels 1)
01.2018 - 06.2026
Fuquay-Varina High School