Ximena McWilliams
Carson City,NV
Summary
Diligent professional with experience overseeing accounting, risk and safety operations in dynamic hospitality environments. Skilled accounting professional with strong background in financial reporting, reconciliations, and audits. Adept at leveraging analytical skills and accounting software to drive accuracy and efficiency. Known for effective teamwork, adaptability, and delivering consistent results. Strong communicator with focus on compliance and process improvement. Adept at accounting, risk analysis, and administrative operations.
Overview
10
10
years of professional experience
Work History
Guest Relations and Risk Manager
Caesars Entertainment
Stateline, NV
01.2025 - Current
- Led risk assessment initiatives to identify potential vulnerabilities across operations.
- Executed and oversaw risk control profile at Lake Tahoe properties, ensuring compliance with Caesars corporate risk management standards.
- Oversaw program management and delivered expert guidance to property leaders on regulatory compliance, including OSHA, EPA, DOT, and fire/life safety standards.
- Fostered a positive culture focused on safety and risk management initiatives.
- Coordinated with third-party administrator to ensure effective management of workers' compensation and general liability claims.
- Conducted comprehensive trending analysis for workers’ compensation and general liability claims to pinpoint areas of loss and exposure.
- Coordinated engagement with key stakeholders to ensure effective implementation of critical risk and safety initiatives.
- Coordinated legal matters and litigation processes as directed by Caesars corporate legal department to ensure compliance and effective resolution.
- Oversaw and optimized company post-hire drug and alcohol testing program.
- Facilitated regulatory compliance training sessions and ensured adherence to agency and company guidelines.
- Oversaw property authorized driver program to ensure compliance and efficiency.
- Maintained strict confidentiality protocols to protect sensitive information and foster trust among team members and guests.
- Facilitated key compliance initiatives to enhance operational standards at Harrah's Reno property.
- Promoted clear and concise interactions with guests and colleagues to enhance collaboration and service quality.
Guest Relations and Risk Specialist
Caesars Entertainment
Stateline, NV
02.2024 - 01.2025
- Oversaw management of workers’ compensation claim files, ensuring timely filing and meticulous maintenance of all claims at property.
- Supported third-party administrator in conducting thorough investigations of workers' compensation claims, enhancing operational efficiency.
- Managed temporary light duty program in alignment with Caesars Entertainment guidelines.
- Managed OSHA 300 log to uphold regulatory standards for injury reporting and documentation.
- Collaborated with risk manager to process and investigate general liability claims.
- Logged daily incidents in tracking system. Assisted risk manager with follow-up on incidents involving potential open risks and liabilities.
- Implemented and promoted safety-related initiatives aimed at enhancing compliance with Caesars risk control standards.
- Executed health and safety inspections throughout property, collaborating with risk manager to develop actionable plans for identified issues.
- Oversaw property safety committee operations to enhance safety protocols. Facilitated meetings to drive strategic discussions and decision-making.
- Managed and updated authorized driver list for property, ensuring compliance with regulations.
- Managed organization and tracking of certificates of insurance to uphold compliance with Caesars insurance guidelines.
- Maintained confidentiality protocols to safeguard sensitive information and uphold trust within team dynamics and guest relations.
- Developed and preserved strong connections with team members, ensuring seamless communication and cooperation.
Accounting Specialist and Auditor
Golden Nugget Casino Lake Tahoe
Stateline, NV
08.2023 - 02.2024
- Responsible for verifying accuracy and correctness of figures, calculations and postings of all recorded transactions against original documents
- Receives any casino-related Transaction Reports with associated supporting documents
- Reconciles reports to supporting documents in accordance with established internal gaming controls, as outlined on daily/weekly/monthly/annual checklists
- Issues Exception Reports for any instances of non-compliance with established internal controls
- Coordinates with the lead audit clerk or Accounting Supervisor concerning revenue discrepancies and proposed adjustments to be made to correct the same
- Prepares daily recurring journal entries to record daily activity, as appropriate
- Compiles all reports pertaining to the daily audit operations and distributes/saves in accordance with the distribution list/policy
- Maintains complete audit records in an organized manner for proper record retention as per company policy
- Files all documents and computer reports for future reference
- Input financial data and produced reports using Oracle.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Led comprehensive internal audits to ensure compliance with regulatory standards and organizational policies.
Accounting Trainee
FW Promotional Products
DFW, Texas
06.2021 - 12.2021
- Manage financial statements and dashboards
- Create and manage invoices for customers
- Assisted with payroll processing, ensuring accurate compensation for all employees.
- Tracked funds, prepared deposits and reconciled accounts.
- File all necessary tax and financial forms for the company
- Determine proper company filing schedule based on available information
- Received, reviewed and verified validity and completeness of appropriation, accounting, and financial data.
- Extracted and manipulated data using Quickbooks system.
- Quality-assure and audit reports and filings for errors
- Provided journal entries and performed accounting on accrual basis.
- Improved financial accuracy by assisting with the preparation and analysis of monthly financial statements.
- Prepared working papers, reports and supporting documentation for audit findings.
- Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
Administrative Assistant
Chaqchao Organic Chocolates and Las Gringas Pizzeria
Arequipa, Peru
06.2020 - 02.2021
- Daily control of the store's resources (employees, cash, basic services, supplies, etc.)
- Daily monitoring of sales, preparation of daily sales report to General Management and consolidation of accounting documents supporting the sale and daily
- Deposit of the daily sale of cash in Banks
- Review of the daily purchase of food and beverages and recording in a control panel for reporting to management
- Daily review and classification of expense invoices according to established cost centers
- Daily review with the person in charge of Maintenance of the reports of equipment incidents and communication to the different suppliers for the corresponding corrective or preventive maintenance
- Management, control, reporting and replacement of all Petty Cash expenses
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Interexchange Programs Advisor
INTEJ Promoter of Integration and Youth Educational Tourism
Arequipa, Peru
04.2019 - 07.2019
- Know the products and services of the organization correctly
- Maintain efficient communication with clients and team members in regard to our services.
- Creativity to incentivize campaigns or advertising about services
- Support in the management of social networks
- Customer problem solving
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Oversaw career and job fairs to connect students with area schools and employers.
- Advised students on educational, career and social opportunities.
Administrative Assistant Intern
Happy Dents Dental Clinic
Arequipa, Perú
08.2016 - 08.2017
- Receipt and resolution of inquiries, complaints and claims
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Analyze and transfer the needs and suggestions of users to the remaining departments of the company
- Reservations of dental medical consultations
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Economics And Administrative Sciences
Catholic University of Santa Maria
Arequipa, Peru12-2019
High School Diploma -
Nuestra Señora De La Merced High School
Puno, Peru12-2014
Skills
- Skilled in accounting software management
- Audit Support
- Risk and Data Analysis
- Organizational Skills
- Bookkeeping and accounting proficiency
- Risk Management and Safety
- Claim Reviews
- Internal Casino Audits
- Accounts Receivable
- Invoice Processing
- Bank Reconciliation
Accomplishments
Author of the Annual research magazine 'Economy and Business', promoted by the Faculty of Administrative Economic Sciences and the Research and Technological Innovation Unit of the Catholic University of Santa Maria, author of the research 'Analysis of Textile Exports of the Arequipa region 2018', Published in November 2019.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Guest Relations and Risk Manager
Caesars Entertainment
01.2025 - Current
Guest Relations and Risk Specialist
Caesars Entertainment
02.2024 - 01.2025
Accounting Specialist and Auditor
Golden Nugget Casino Lake Tahoe
08.2023 - 02.2024
Accounting Trainee
FW Promotional Products
06.2021 - 12.2021
Administrative Assistant
Chaqchao Organic Chocolates and Las Gringas Pizzeria
06.2020 - 02.2021
Interexchange Programs Advisor
INTEJ Promoter of Integration and Youth Educational Tourism
04.2019 - 07.2019
Administrative Assistant Intern
Happy Dents Dental Clinic
08.2016 - 08.2017
Bachelor of Science - Economics And Administrative Sciences
Catholic University of Santa Maria
High School Diploma -
Nuestra Señora De La Merced High School