Ximena Trujillo
Miami,FL
Summary
With extensive experience in the racquet sports industry, I have excelled in various aspects including operations, programmig, and customer service. My background encompasses overseeing day-to-day operations, ensuring facilities are maintained to the highest standards. I am highly detail-oriented, consistently delivering exceptional service and fostering positive customer relationships. My proactive approach and dedication have resulted in smooth and efficient operations, enhancing the overall player experience and satisfaction.
Overview
9
9
years of professional experience
Work History
Racquet Sports Manager
Troon
05.2020 - Current
- Operations: Manage day-to-day operations of all racquet sports programs.
- Member Engagement: Cultivate strong relationships with members.
- Programming: Variety of programs catered to all ages and skill levels.
- Event Management: Organize and oversee tournaments, leagues, and special events to promote engagement and elevate the profile of racquet sports within the community.
- Team Leadership: Mentor and develop staff to optimize their performance.
- Budget Management: Develop and manage budgets for racquet sports programs, ensuring financial sustainability and efficient use of resources.
- In-Court Maintenance: Oversee the maintenance and repair of tennis, padel, and pickleball.
- Pro Shop Retail Management: Manage the pro shop operations, including inventory control, merchandising, and customer service.
- Payroll Administration: Handle payroll processing for racquet sports staff.
Director of Tennis
Troon
05.2015 - 03.2020
- Court Programming Oversight: Developed and managed comprehensive court programming for all age groups and experience levels.
- Budget: Developed annual budgets.
- Reservation System Management: Oversaw court reservation systems to ensure a smooth and efficient flow of traffic on and off the courts.
- Instructional Services Participation: Actively participated in delivering lessons and clinics.
- Event Coordination: Coordinated all social and member's events.
- Pro Shop Operations.
- Oversee court maintenance.
- Staff Management: Assigned work, set schedules.
- Marketing Strategy Development: Developed and implemented marketing strategies to increase customer engagement.
Education
Master of Education - Sports Management
Saint Thomas University
Miami, FLBachelor in Business Administration -
Auburn University
Montgomery, ALCertification - Director of Racquet Sport
Univeristy of Florida
Gainesville, FL10.2024
Skills
- Leadership
- Communication
- Strategic Planning
- Event Management
- Budgeting
- Program Development
- Scheduling
- Facility Management
- Recruitment
- Team Building
- Customer Service
Sportsaffiliations
- USPTR
- USPA
- USTA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Racquet Sports Manager
Troon
05.2020 - Current
Director of Tennis
Troon
05.2015 - 03.2020
Master of Education - Sports Management
Saint Thomas University
Bachelor in Business Administration -
Auburn University
Certification - Director of Racquet Sport
Univeristy of Florida
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