Xin Zhang
Harrison,New Jersey
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
Work History
Waiter
Pengxiaochu
05.2023 - 06.2023
- Worked in various establishments, gaining customer service and teamwork experience.
- Mastered the menu and specialties, provided professional introductions and suggestions to 120 guests per day
- Managed ordering, serving, and billing, ensuring a good dining experience.
- Assisted in maintaining cleanliness and hygiene, ensuring food safety.
Equipment Manager
Northeastern University
01.2023 - 05.2023
- Maintained and managed gym equipment, ensuring a good fitness experience for students and staff.
- Oversaw daily equipment operation, ensuring safety and reliability.
- Assisted users with equipment, and provided guidance and technical support. Enhanced organizational and communication skills, problem-solving, and addressing user needs. Deep interest in fitness and health, helping others achieve their health goals.
Warehouse Assistant
Shoe Company
05.2022 - 08.2022
- Assisted in a warehouse, specifically with packing and shipping shoes.
- Handled approximately 30 to 50 pairs of shoes daily, ensuring timely and accurate delivery.
- Interact with 20-30 customer daily
Sales Associate
Changan Automobile
05.2019 - 07.2019
- Engaged actively in the sales process, contributing to the team by meeting and exceeding sales targets.
- Developed in-depth product knowledge to provide accurate information and recommendations to customers.
- Cultivated strong customer relationships, leading to increased customer satisfaction and repeat business.
Education
Master of Science - Human Resources Management
Northeastern University
Boston, MA03.2023
Bachelor of Science - Business Administration
Temple University
Philadelphia, PA12.2021
Skills
- Problem-Solving
- Shipping and Packaging
- Time Management
- Warehouse Software Systems
- Customer Service
- Listening Skills
Fitness
I work out every day, play basketball on weekends when I can, and enjoy being active.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Waiter
Pengxiaochu
05.2023 - 06.2023
Equipment Manager
Northeastern University
01.2023 - 05.2023
Warehouse Assistant
Shoe Company
05.2022 - 08.2022
Sales Associate
Changan Automobile
05.2019 - 07.2019
Master of Science - Human Resources Management
Northeastern University
Bachelor of Science - Business Administration
Temple University
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