XINHAO ZHENG

Six years working experience Full of passion and willing to take the challenge A quick learner who has strong communication and listening skill Excellent team worker with super interpersonal ability Able to work nights and weekends Operations management Computer skill enthusiasm of learning Customer service Database Management - unfinished University of Nebraska Omaha Omaha, NE Due to personal reason, I was not able to finish it after enrollment. But I'm planning to study by myself in order to get it. Restaurant Manager June, 2020 to April, 2021 Hunan fusion Omaha, Nebraska Was able to quickly recognize problem situations and skillfully resolve incidents to the satisfaction of all parties involved. Communicated important information to staff in a clear and timely manner, such as large reservations or last-minute menu changes. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved [Issue] which led to [Results].