Xiomara Chamo
Hillsboro,OR
Summary
Accomplished General Manager at Baja Fresh, adept in customer relationship management and visionary leadership. Excelled in boosting revenue and enhancing customer satisfaction through innovative solutions and effective team coaching. Proven expertise in budgeting and cost control, alongside a talent for fostering strong client and team relationships. Achieved significant improvements in employee performance and customer retention. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
18
18
years of professional experience
Work History
General Manager
Baja Fresh
Hillsboro, OR
05.2017 - 05.2024
- Designed sales and service strategies to improve revenue and retention.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Completed routine maintenance and repair.
- Exceeded customer satisfaction by finding creative solutions to problems.
Shift Leader
Baja Fresh
Portland, OR
07.2006 - 05.2007
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Education
PSS
Lutheran Community Service
Beaverton, OR09-2024
Promotora De Salud
Familias En Acción
Hillsboro, OR06-2024
Empresas, Cocinemos
Adelante Mujeres
Forest Grove, OR03-2022
High School Diploma
Southridge High School
Beaverton, OR06-2004
Skills
- Client account management
- Customer relationship management
- Training and coaching
- Staff development
- Exceptional interpersonal communication
- Visionary leadership
- Budgeting and cost control
- Employee scheduling
- Customer relations
- Labor cost controls
- Leadership
- Problem resolution
- Team building
- Performance evaluations
Languages
Spanish
Professional
English
Professional
Affiliations
- Volunteer at Hillsboro High School (Marching Band and Color Gard)
- Volunteer at Forest Grove Spanish Church (Pathfinder's Club, Kitchen, Church Events, Community Events)
Accomplishments
- Hillsboro Park and Recreations (Recognition for volunteering as a coach for a volley ball team
References
References available upon request.
Timeline
General Manager
Baja Fresh
05.2017 - 05.2024
Shift Leader
Baja Fresh
07.2006 - 05.2007
PSS
Lutheran Community Service
Promotora De Salud
Familias En Acción
Empresas, Cocinemos
Adelante Mujeres
High School Diploma
Southridge High School