Xiomara Colon
Lake Wales,FL
Summary
Experience Dog Breeder/Small Business Owner looking to make a career change. Extensive knowledge and more than five years experienced working with animals. Detail oriented, able to follow procedures, multitask, bilingual, bicultural, while delivering excellent customer service.
Overview
9
9
years of professional experience
Work History
Resourceful dog breeder/small business owner
Empire English Bulldog LLC
08.2015 - Current
- Successfully provide a safe and happy environment for animals to breed, recover from birthing
- Evaluated animal reproduction needs through reproduction protocols
- Manage customer needs and setting appointments
- Promoted and manage all day-to-day business aspects such as cash handling, accounting, and data entry.
Customer Service Representative
United Health Grroup
Lake Wales, FL
10.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor’s degree - Science in health
Advent Health University
01.2020
High school diploma -
American Educational College
01.2009
Skills
- Bilingual and Bicultural (English/Spanish)
- Database Entry
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Team Leadership
- Canine Species Expertise
- Budgeting and Planning
- Flexible and Adaptable
Personal Information
Title: Resourceful Dog breeder
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
United Health Grroup
10.2023 - 05.2024
Resourceful dog breeder/small business owner
Empire English Bulldog LLC
08.2015 - Current
Bachelor’s degree - Science in health
Advent Health University
High school diploma -
American Educational College