Hi, I’m
Xiomara Gonzalez Grijalva
Lexington Park,MD
Summary
To seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
UleleTampa, FL
Lead Hostess
10.2022 - 04.2023
Job overview
- Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software, with doing so, I was able to accommodate 730+ guests in one dinner shift.
- Monitored dining area to assess server capacity and estimate wait times.
Teleperformance GuatemalaGuatemala City, Guatemala
Trainer/Digital Bank Teller
01.2021 - 10.2022
Job overview
- Helped Chime members understand their account status, balance, transactions, refunds, locate in-network ATM`s, and replace lost or stolen cards.
- Mentored new hires from Guatemala, El Salvador and the Philippines, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
Primerica Life Insurance CompanyTampa, FL
Office Manager
05.2020 - 10.2020
Job overview
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained CRM database with customer updates and report generation.
Whatever Pops And BowlsTampa, FL
Shift Leader
04.2018 - 10.2020
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Hillsborough High SchoolTampa, FL
High School Diploma
05.2020
State College of Florida, Manatee-SarasotaBradenton, FL
Some College (No Degree) from Business Administration And Management
Skills
- Virtual Learning Management
- Training Materials and Documentation
- Coaching and Development
- High-Volume Dining
- Reliable and Trustworthy
- Team Collaboration and Leadership
Languages
Spanish
Native/ Bilingual
Timeline
Lead Hostess
Ulele
10.2022 - 04.2023
Trainer/Digital Bank Teller
Teleperformance Guatemala
01.2021 - 10.2022
Office Manager
Primerica Life Insurance Company
05.2020 - 10.2020
Shift Leader
Whatever Pops And Bowls
04.2018 - 10.2020
Hillsborough High School
High School Diploma
State College of Florida, Manatee-Sarasota
Some College (No Degree) from Business Administration And Management
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