Xiomara Hernandez
Cumming,GA
Summary
Results driven professional with extensive experience in customer service based roles, now transitioning into sales. Proven ability to build strong relationships, understand customer needs, and deliver solutions that drive satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Front Desk Administrative Assistant
Unique Care Rehabilitation
Cumming, GA
07.2024 - Current
- Assisted front desk operations, ensuring a welcoming environment for patients.
- Coordinated appointment scheduling using electronic medical record systems to optimize patient flow.
- Facilitalitated in patient intake processes, collecting necessary documentation and verifying insurance information.
- Communicated effectively with healthcare providers regarding patient needs and appointment confirmations.
Schedule Coordinator
Georgia Highland Medical Services
Cumming, GA
03.2022 - 06.2024
- Coordinated provider schedules to optimize patient appointments and minimize wait times.
- Utilized electronic health record systems to track and manage patient information effectively.
- Developed efficient scheduling processes, enhancing overall workflow for medical staff.
- Handles phone calls and appointment inquires in a professional manner.
School Cafeteria Worker
Forsyth County School System
Cumming, GA
11.2018 - 02.2022
- Prepared and served meals following health and safety guidelines.
- Maintained cleanliness and organization of food preparation and serving areas.
- Assisted in inventory management, ensuring adequate stock levels for meal service.
- Collaborated with team members to streamline lunch service processes.
Kitchenware Sales Associate
Royal Prestige
New York, NY
05.2015 - 08.2018
- Enhanced customer relationships through effective communication and product knowledge.
- Conducted product demonstrations, highlighting benefits to increase sales engagement.
- Led initiatives for upselling and cross-selling, maximizing customer value during transactions.
- Built positive relationships with customer sto encourage repeat business.
Education
Marketing
Universidad Catolica Tecnologica Del Cibao
Dominican Republic Skills
- Bilingual (English & Spanish)
- Problem-solving skills
- Multi-tasking strength
- Microsoft office
- Customer service
- Communication skills
Timeline
Front Desk Administrative Assistant
Unique Care Rehabilitation
07.2024 - Current
Schedule Coordinator
Georgia Highland Medical Services
03.2022 - 06.2024
School Cafeteria Worker
Forsyth County School System
11.2018 - 02.2022
Kitchenware Sales Associate
Royal Prestige
05.2015 - 08.2018
Marketing
Universidad Catolica Tecnologica Del Cibao