Karla Lujan

Hobbs,New Mexico

Summary

Bilingual professional dedicated to enhancing customer experiences through effective front desk operations and administrative support. Proven ability to maintain accurate records and facilitate communication, ensuring operational efficiency and high satisfaction levels in fast-paced environments.

Overview

years of professional experience

Work History

Front Desk / Administrative Support

Ferguson Construction

01.2023 - Current

Coordinated front desk operations and delivered customer service to enhance visitor experience
Addressed customer requests and provided information to increase satisfaction.
Maintained accurate records and facilitated communication with clients and staff to support operational efficiency
Supported office organization and administrative tasks
Worked collaboratively with team members in a fast-paced environment
Managed accounts receivable processes to ensure timely payments

Shelter Support Staff

Humphrey House

01.2016 - Current

Supported individuals in shelter by addressing needs and fostering a welcoming atmosphere
Collaborated with team members to maintain safety and promote a supportive environment
Provided transportation from school to shelter and home visits.
Delivered customer service and administrative support to enhance shelter operations
Maintained organized records and handled daily office responsibilities
Developed engaging activities for residents to enhance their experience.

Manager

Steels

01.2022 - 01.2023

Operated cash register during closing shifts.
Performed cleaning tasks to maintain facility cleanliness.
Maintained an organized work area.
Provided customer service to enhance client satisfaction.

Education

High School Diploma - Some College Coursework

New Mexico Junior College

Hobbs, NM

Skills

Front Desk Operations
Customer Service
Accounts Receivable
Payroll Support
Microsoft Office / Basic Computer Skills
Office organization
Time management
Detail-Oriented

Collaboration skills
Team collaboration
Bilingual (English & Spanish)
Willingness to learn
Verbal communication
Friendly, positive attitude
Adaptability in Roles

Timeline