Xiomara Ocasio
Bridgeport,CT
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Liaison
Nuvance Health
Norwalk, CT
05.2019 - Current
- Greet patient, check patient in person or over the phone for emergency department as well outpatient (radiology), verify patient demographics and insurance information, insurance eligibility response, collects copays when necessary, scanning, scheduling appointments and preregister.
Homemaker/Caregiver
Private Duty Home Care
01.2013 - 01.2017
- Monitored patient condition by observing physical and mental condition, intake and output, exercise
- Provided housekeeping and laundry services; shopped for food and other household requirements; prepared and served meals and snacks.
Front Desk Registrar (Internship)
St. Vincent's College
Bridgeport, CT
01.2012 - 01.2013
- Activated student records, processed registration and tuition agreements
- Helped with processing financial aid and documentation that was needed; filing, faxing and mailing of various documents, handled front desk duties
- Performed other administrative duties as needed such as mass mailings, xeroxing, emailing, calling etc.
Cashier
Compare Foods
Bridgeport, CT
01.2009 - 01.2011
- Handled all monetary transactions including Cash, EBT, Debit, Credit, stocking, restocking grocery shelves, organizing cashier station, ensuring area is sanitary and organized.
Education
Associate in General Studies -
Housatonic Community College
Bridgeport, CT05.2018
Skills
- Customer service
- ICD-10
- Medical Terminology
- Eligibility Determination
- Insurance Verification
- EMR
- Fee Collection
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Spanish Fluency
- Administrative and Office Support
Certification
Medical Billing and Coding
Assessments
- Medical billing, Proficient, 03/01/21, Understanding the procedures and forms used for medical billing
- Electronic health records: Best practices, Proficient, 03/01/21, Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
Timeline
Patient Access Liaison
Nuvance Health
05.2019 - Current
Homemaker/Caregiver
Private Duty Home Care
01.2013 - 01.2017
Front Desk Registrar (Internship)
St. Vincent's College
01.2012 - 01.2013
Cashier
Compare Foods
01.2009 - 01.2011
Associate in General Studies -
Housatonic Community College