Xiomara Rivera
El Paso,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CXO position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Sales Representative
Dish Network Corp
11.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Listened to customer needs and desires to identify and recommend optimal products.
Retention Agent
Dish Network Corp
11.2021 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Established customer retention programs to improve loyalty and increase lifetime value.
Sales Representative
Spectrum
10.2021 - 11.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Business Administration
EPCC
El Paso, TXHigh School Diploma -
Irvin High School
El Paso, TX05.1987
Skills
- Customer Relations
- Fluent in English and Spanish
- Problem-Solving Strengths
- Team Cooperation
- Sales Expertise
Timeline
Sales Representative
Dish Network Corp
11.2021 - Current
Retention Agent
Dish Network Corp
11.2021 - Current
Sales Representative
Spectrum
10.2021 - 11.2021
No Degree - Business Administration
EPCC
High School Diploma -
Irvin High School
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