Xiomara Rowe

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Verified insurance coverage and obtained pre-authorizations.
• Used Dentrix to schedule patients.
• Managed approximately 30 incoming calls, faxes and emails per day.
• Tasked at times to provide assistance on servicing IT related issues around the office when needed.

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• Educated customers on flooring they wanted to install in their homes and recommended materials that would be needed to complete the entire project.
• Engaged in product training & demonstrations to enhance my sales goals and to well-inform customers of my product knowledge.
• Built relationships with customers and community to establish long-term business growth.
• Managed approximately 25 business accounts at the PRO desk, providing multiple orders per week and assisting on projects projected to start a couple months in advanced.