XIOMARA VELEZ
New Brunswick,NJ
Summary
Detail-oriented professional with over 10 years of experience in customer service and dental assisting. Proven track record in managing front and back office operations, including scheduling, insurance verification, and billing. Proficient in maintaining accurate patient records using dental software systems while ensuring high-quality patient care. Recognized for strong communication skills and a commitment to clinical excellence and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager/Dental Assistant
Dr. Steven Cohen - Livingston Smiles
Livingston , NJ
02.2021 - Current
- Same office as previous employer. Old employer sold practice to Dr. Steven Cohen who is on the NJ BOARD of Dentistry . I was promoted to Office Manager in our other location in Livingston Nj where I am currently
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Compared vendor prices and negotiated for optimal savings.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
Dental Assistant
Krugman Dental Associates
Newark , NJ
11.2015 - Current
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Staged tray for procedures by arranging dental instruments and equipment.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history and vital signs for future reference.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Office Manager
Skyline Cleaning Company
Newark , NJ
11.2014 - 03.2015
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Dental Assistant /Office Administrator
DR. PINHO FAMILY COSMETICS
Newark, NJ
01.2013 - 09.2014
- Maintenance and Sterilization of Instruments Chair-Side Assisting ( charting, 4handed dentistry ) Front Desk Reception Processing & Mounting Radiographs.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Maintained a neat, clean and organized environment throughout the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
Dental Assisting
EVEREST INSTITUTE
SOUTH PLAINFIELD, NJ01-2014
High School Diploma -
East Side High School
Newark, NJ06.2012
Skills
- Dental impression specialist
- Equipment sterilization
- Dental office administration
- Dental radiography
- Electronic Charting
- Insurance billing
- Team collaboration
- Excellent work ethic
- Budget management
- Appointment scheduling
- Vendor negotiation
- Microsoft Excel
- Customer service
- Team building
- Employee training
- Inventory management
- Time management
- Conflict resolution
- Effective communication
- Workflow optimization
- Office management
- Office administration
- Billing
- Organizational skills
- Payroll processing
- Staff management
- Administrative oversight
- Account reconciliation
- Staff training
Accomplishments
- Dental Assistant Certificate. Following course work completed: Dentrix Four Handed Dentistry Topical Fluoride (TF) Post-Operative Instructions CPR Certificate OSHA and HIPAA Perio Charting Child Tooth Charting Sterilization According to OSHA standards Mixing Impression Materials and Laboratory Procedures Dental Assistant Internship
- Internship : Paul Kim , DDS November 3rd 2014- January 5th2015Duties included : Setting up treatment room Seating and draping patients Assisting the doctor with procedures Taking x-rays Sterilizing instruments Pulling patient charts Breaking down the treatment room.
Certification
- Certified Dental Assistant
- RHS ( XRAY LICENSE ) 2018
Refrences
Dr. Johnthan Salazar - 201-600-9519
Dr. Moi Li- 678-378-4828
Dr. Roxanna Dem-Peart 862-220-8087
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Office Manager/Dental Assistant
Dr. Steven Cohen - Livingston Smiles
02.2021 - Current
Dental Assistant
Krugman Dental Associates
11.2015 - Current
Office Manager
Skyline Cleaning Company
11.2014 - 03.2015
Dental Assistant /Office Administrator
DR. PINHO FAMILY COSMETICS
01.2013 - 09.2014
Dental Assisting
EVEREST INSTITUTE
High School Diploma -
East Side High School
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