Xiomara Williams
Randolph,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Financial Counselor
Signature Healthcare Brockton Hospital
Brockton, MA
02.2022 - Current
- Reviewed and verified financial data to determine program eligibility.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
Team Leader-Call Center/Tech Liaison
Maximus
Boston, MA
04.2019 - 02.2022
- I act as a liaison between the call center staff and IT/Telecom departments on systems issues
- Handling issues requiring IT tickets and creating tickets in the cherwell system for resolution
- Conducting troubleshooting with staff via chat or phone to determine the best methods to resolve client issues
- I provide inbound call coverage as needed.
Customer Care Rep
Mobile Cuts
Boston, MA
06.2018 - 04.2019
- Answer customer telephone calls regarding existing accounts
- Consult with customers to evaluate needs and determine best options
- Upgrade service and offer additional service packages or options
- Consistently improve customer service satisfaction through expert resolution of conflicts, issues, and concerns.
Assistant Manager
Pet Supplies Plus
Brockton, MA
12.2017 - 06.2018
- Provided exemplary customer service to all patrons
- Responsible for opening and closing the store
- Trained, managed and supervised a team of up to ten employees, volunteers, and community service personnel
- Scheduled employee work hours resolved conflicts as well as assisted them with their professional growth.
Patient Care Attendant
Cerebral Palsy of Mass
Stoughton, MA
07.2007 - 06.2017
- Assist with personal cleanliness, oral hygiene, making beds and straightening rooms
- Observe and report any changes in patient condition
- Transport and accompany patient to routine doctor's appointments.
Education
Certificate Of Completion, Veterinary Assistant Program -
Massasoit Community College
12.2018
High School Diploma -
Clearway High School
06.1998
Skills
- Leadership and team interaction
- Initiative and Problem-solving Abilities
- Effective Time Management
- HIPPAA Compliance
- Microsoft Office
- AWS
- Cisco
- Jabber
- MassServe
- Proficient in Gateway/VERA system
- Healthcare insurance knowledge
Languages
- English
- Spanish
Timeline
Financial Counselor
Signature Healthcare Brockton Hospital
02.2022 - Current
Team Leader-Call Center/Tech Liaison
Maximus
04.2019 - 02.2022
Customer Care Rep
Mobile Cuts
06.2018 - 04.2019
Assistant Manager
Pet Supplies Plus
12.2017 - 06.2018
Patient Care Attendant
Cerebral Palsy of Mass
07.2007 - 06.2017
Certificate Of Completion, Veterinary Assistant Program -
Massasoit Community College
High School Diploma -
Clearway High School
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