Xiomarys Williams
Beacon,United States
Summary
Motivated Binghamton University Economics student. Have an Associate's degree in Business Administration with an interest in business and data analytics. Hospitality lover, dedicated to establishing genuine customer relationships and generating pleasant experiences for others. Experience working in a variety of customer service situations, team collaboration and leadership. Proficient in Microsoft Excel, data organizing, and problem-solving. To apply my analytical skills, business knowledge and interest in dealing with people to contribute to a professional company while continuing to learn and improve.
Overview
1
1
Language
5
5
years of professional experience
Work History
Waitress
CASA Mexican Kitchen
04.2025 - Current
- Delivered exceptional customer service, fostering guest relationships that encouraged repeat visits.
- Maintained high order accuracy by carefully recording and communicating customer requests to kitchen staff.
- Managed multiple tables and customer requests simultaneously while maintaining efficient service in a fast-paced environment.
- Collaborated with kitchen and front-of-house staff to ensure timely food delivery and customer satisfaction.
Barista
Lores Cafe
01.2025 - Current
- Assisted the start of this business with prior barista and clientele knowledge.
- Operated point-of-sale system, processed orders, and handled cash and card transactions accurately.
- Delivered friendly customer service, answered menu questions, and resolved order issues promptly.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Prepared espresso beverages, brewed coffee, and specialty drinks to consistent quality standards.
Hostess/Barista
Dia Museum Cafe
06.2021 - Current
- Delivered exceptional customer service to thousands of museum visitors in a fast-paced, high-volume environment.
- Coordinated and prepared catering orders for visiting groups, ensuring accuracy, organization, and timely service.
- Served as the longest-tenured team member, providing guidance and support to coworkers to maintain efficient daily operations.
- Processed customer transactions accurately using POS systems, handling cash and electronic payments.
- Collaborated with team members to resolve customer concerns and maintain a positive guest experience.
- Maintained inventory levels, restocked supplies, and alerted management to shortages.
Order Taker
Brother's Trattoria
01.2024 - 02.2024
- Customer-focused and detail-oriented order taker with experience handling phone orders in a fast-paced restaurant environment.
- Skilled in active listening, order accuracy, and POS system operation.
- Adept at multitasking, managing calls, and providing good customer service.
- Resolved customer complaints by offering appropriate solutions and maintaining a positive dining experience.
- Checked outgoing orders for accuracy before delivery.
Education
Bachelor of Arts - Economics
Binghamton University
Binghamton, NY05-2028
Associate of Science - Business Administration And Management
Dutchess Community College
Poughkeepsie, NY05-2026
High School Diploma -
Beacon High School
Beacon, NY06-2024
Skills
- PivotTables, Data Cleaning, Data Organization, Data Visualization, Charts & Graphs, Formulas (SUM, AVERAGE, IF), Sorting & Filtering
- Microsoft Power BI, Python (Beginner), Database Querying
- Quantitative Analysis, Statistical Analysis (Coursework), Budget Planning, Cost Estimation, Problem-Solving
- Customer Relationship Management, Team Collaboration, Peer Mentoring, Event Fundraising, Customer Retention
Languages
Spanish
Professional Working
Timeline
Waitress
CASA Mexican Kitchen
04.2025 - Current
Barista
Lores Cafe
01.2025 - Current
Order Taker
Brother's Trattoria
01.2024 - 02.2024
Hostess/Barista
Dia Museum Cafe
06.2021 - Current
Bachelor of Arts - Economics
Binghamton University
Associate of Science - Business Administration And Management
Dutchess Community College
High School Diploma -
Beacon High School