Xitlai Mendez
Burnsville,Minnesota
Summary
A dynamic leader with proven expertise in store operations and team management, honed across roles at Levi's & Strauss, Victoria Secret, and Sephora. Excelled in enhancing sales performance and customer service through strategic initiatives and strong leadership. Skilled in critical thinking, adept at fostering employee engagement and driving results.
Overview
3
3
years of professional experience
Work History
Keyholder Manager
Levi's & Strauss
01.2024 - Current
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Boosted sales performance by developing and implementing effective sales strategies.
Brand Ambassador
Victoria Secret
05.2023 - 12.2023
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
Beauty Advisor
Sephora
12.2022 - 06.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Sales Lead Keyholder
Aeropostale
09.2021 - 10.2022
- Opened and closed store weekly by counting registers, making deposits, and storing and filing all daily paperwork.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Bachelor of Arts - Business Marketing Education
University Of Minnesota
Minneapolis, MN05-2025
Skills
- Store operations
- Team Management
- Strong leadership
- Customer Service
- Critical Thinking
Leadership Experience
TRIO SSS Student Board
President
- Made initiatives that empowered students, and fostered a supportive community. Through effective communication and leadership, I advocated for unrepresented students to create an inclusive environment that promotes success and opportunities for students to be involved.
Timeline
Keyholder Manager
Levi's & Strauss
01.2024 - Current
Brand Ambassador
Victoria Secret
05.2023 - 12.2023
Beauty Advisor
Sephora
12.2022 - 06.2023
Sales Lead Keyholder
Aeropostale
09.2021 - 10.2022
Bachelor of Arts - Business Marketing Education
University Of Minnesota
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