Xitlali Cardenas
San Jose,CA
Summary
Dynamic professional with a proven track record at BodyRok- Pilates, excelling in client experience and marketing initiatives. Skilled in critical thinking and customer service, I effectively enhanced service delivery and executed successful events, driving member engagement and satisfaction. Adaptable in fast-paced environments, I thrive on collaboration and innovative problem-solving.
Overview
2
2
years of professional experience
Work History
Studio Advisor & Marketing Associate
BodyRok- Pilates
San Jose, CA
04.2025 - Current
- Monitored client feedback, proposing improvements to enhance service delivery and satisfaction.
- Served as the primary point of contact for members and guests, delivering high-quality client experience
- Assisted with marketing initiatives such as social media support, promotions, events, and member outreach
- Helped execute studio events, campaigns, and community partnerships
- Managed daily front-desk operations including check-ins, scheduling, phone/email inquiries, and POS transactions
- Supported membership sales by educating clients on pricing, packages, promotions, and studio offerings
- Assisted with inventory tracking, restocking, and supply organization
- Communicated effectively with team members to support operational efficiency
Administrative Support /Medical Records Assistant
Vitas Healthcare Hospice
Milpitas, CA
08.2024 - 06.2025
- Managed electronic medical records system to ensure accurate patient information retrieval.
- Coordinated patient file organization, enhancing accessibility for healthcare providers.
- Handled sensitive patient information in compliance with HIPAA and organizational confidentiality standards
- Demonstrated attention to detail when handling medical documentation and records
- Contacted patients and families via phone to communicate information, confirm details, and provide administrative support with professionalism and empathy
Retail Sales Associate
Levis Strauss & Co
Milpitas, CA
02.2024 - 04.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained store presentation by organizing displays and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems, improving checkout speed.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Executed promotional events, increasing customer engagement and foot traffic in-store.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Certificate of Technical Studies - Medical Science & Health Careers
Silicon Valley Career Technical Education
San Jose, CA06-2024
High School Diploma -
Independence High School
San Jose, CA06-2024
Skills
- Critical thinking
- Written communication
- Front desk operations
- Appointment scheduling
- Team Collaboration
- Customer service
- Adaptability in fast-paced environments
- Sales support & upselling
- Event coordination
- Infection control & safety awareness
- Social media & promotional support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Studio Advisor & Marketing Associate
BodyRok- Pilates
04.2025 - Current
Administrative Support /Medical Records Assistant
Vitas Healthcare Hospice
08.2024 - 06.2025
Retail Sales Associate
Levis Strauss & Co
02.2024 - 04.2025
Certificate of Technical Studies - Medical Science & Health Careers
Silicon Valley Career Technical Education
High School Diploma -
Independence High School