Sophia Katz
BODYROK
Newtown,PA
6
years of professional experience
Customer-focused professional with experience in sales, hospitality, and luxury service environments. Strong communicator with a proven ability to build rapport, manage high-volume customer interactions, and support daily operations with accuracy and professionalism. Recognized for reliability, adaptability, and delivering positive customer experiences in fast-paced settings.
Work History
Studio Advisor
7 Months- Deliver exceptional front-desk customer service by greeting clients, managing check-ins, and ensuring a welcoming studio experience
- Drive membership sales and class bookings through knowledgeable recommendations, promotions, and follow-up communication
- Manage studio operations including scheduling, retail sales, cash handling, and maintaining a clean, organized front-of-house
- Support client retention by building relationships, resolving concerns promptly, and upholding BODYROK brand standa
Front Desk Agent
5 Months- Provide high-quality guest service by managing check-ins and check-outs, handling reservations, and responding to guest inquiries with professionalism
- Coordinate with housekeeping and management to ensure room readiness, accurate room assignments, and seamless guest arrivals
- Process payments, folios, and billing accurately while maintaining compliance with hotel policies and cash-handling procedures
- Resolve guest concerns efficiently and courteously to enhance guest satisfaction and uphold the River House at Odette’s service standards
BDC Representative
1 Year 6 Months- Handle high-volume inbound and outbound calls to schedule service appointments and follow up with customers regarding maintenance needs
- Maintain accurate customer records in CRM systems while confirming vehicle information, service history, and appointment details
- Drive service department revenue by promoting recommended maintenance, recalls, and service specials
- Deliver professional customer support by addressing questions, resolving concerns, and ensuring a smooth handoff to service advisors
Sales Representative
5 Months- Sold AT&T wireless and internet plans exclusively to new customers in face-to-face settings.
- Consistently met monthly sales goals through product knowledge and effective persuasion.
- Gained experience in prospecting, lead generation, and closing
Valet Attendant
10 Months- vehicles while maintaining efficiency and attention to detail
- Provide courteous, professional service by greeting guests and representing Thompson Lexus’ luxury brand standards
- Manage vehicle flow during high-traffic periods to ensure smooth arrivals and departures
- Follow dealership safety, security, and operational procedures to protect customer vehicles
Education
Bachelor of Science - Hospitality Management
High School Diploma
Skills
CRM knowledge: CDK
TCC
Time management
Critical thinking
Written communication
Timeline
Studio Advisor
BODYROK
12.2025 - CurrentRead More
Front Desk Agent
The River House at Odettes
08.2024 - 01.2025Read More
BDC Representative
Balise Toyota
03.2023 - 09.2024Read More
Sales Representative
Naveri Inc
08.2022 - 01.2023Read More
Valet Attendant
Thompson Lexus Doylestown
09.2020 - 07.2021Read More
Johnson And Whales University
Bachelor of Science from Hospitality Management
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Central Bucks HS East
High School Diploma
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