Summary
Overview
Work History
Education
Skills
Pronunciation
References
Timeline
Generic

Xitlali Reyes

Highland,CA

Summary

Customer service professional with over 4 years of experience in retail operations and policy compliance. Proven ability to enhance customer experience through effective task management and accurate record-keeping. Beginner to intermediate proficiency in Microsoft Office applications, with strong skills in active listening, and problem-solving. Demonstrated adaptability in meeting diverse client needs and driving sales success.

Overview

4
4
years of professional experience

Work History

Sales Associate / Store Lead

Tender Loving Empire
05.2024 - 05.2025
  • Supervised daily operations including cash handling, opening/closing, and inventory management with attention to accuracy.
  • Explained store processes, trained new team members, and reinforced adherence to operational standards.
  • Shared updates through Slack and in-person communication to ensure team alignment with company-wide expectations.
  • Fostered an inclusive and welcoming environment for customers, staff, and community partners.

Sales Associate

Made in Oregon
03.2024 - 10.2024
  • Assisted customers by clarifying needs, explaining options, and recommending solutions.
  • Processed transactions efficiently while maintaining accurate financial records.
  • Troubleshoot technical issues with POS systems and card readers, resetting registers or coordinating with IT support when needed.
  • Maintained a clean, organized store environment that supported smooth customer flow.
  • Collaborated with team members to meet goals and support daily store functions.

Sales Associate

Target
09.2021 - 06.2024
  • Guided team initiatives as captain by relaying management goals, monitoring progress, and ensuring consistent operations across multiple departments.
  • Applied careful judgment in resolving guest concerns while following established procedures.
  • Observed customer and team activity to identify needs, provide assistance, and maintain a safe, orderly environment.
  • Cross-trained across guest services, fulfillment, apparel, tech, and drive-up to remain flexible and responsive to operational demands.
  • Supported team performance by communicating expectations and adjusting strategies to meet business needs.

Education

High School Diploma -

Redlands High School
Redlands, CA
06-2018

Skills

  • Interpersonal communication
  • Exceptional customer service
  • Leadership
  • Point of sale systems
  • Cash handling
  • Teamwork and collaboration
  • Retail operations
  • Visual merchandising

Pronunciation

see-TLAH-lee

References

References available upon request.

Timeline

Sales Associate / Store Lead

Tender Loving Empire
05.2024 - 05.2025

Sales Associate

Made in Oregon
03.2024 - 10.2024

Sales Associate

Target
09.2021 - 06.2024

High School Diploma -

Redlands High School

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