Xitlalic Vasquez

Online Personal Shopper

Walmart

09.2021 - Current

Assisted customers in selecting products based on preferences and needs.
Managed online orders, ensuring timely processing and fulfillment.
Collaborated with team members to maintain inventory accuracy and availability.
Adapted quickly to changing product offerings and promotional events.
Provided exceptional customer service through effective communication and problem-solving skills.
Utilized Walmart's digital platforms for order tracking and customer engagement.
Streamlined shopping processes by implementing efficient product search strategies.
Assisted in training new personal shoppers on best practices and tools usage.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Helped customers locate products and checked store system for merchandise at other sites.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Tracked substitutions and informed customers of changes.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Greeted clients entering store to provide welcoming environment and friendly customer service.
Preserved patient safety by following safety protocols.
Entrusted to handle confidential and sensitive situations in professional matter.

Summary

Overview

Work History

Online Personal Shopper

Education

No Degree - Pre-Nursing

High School Diploma -

Skills

Certification

Languages

Timeline

Online Personal Shopper

No Degree - Pre-Nursing

High School Diploma -

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