Xitlalli Olguin
Waukesha,United States
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and trouble shooting customer issues. 3 years experience in long term care and 4 years in retail pharmacy setting.
Overview
9
9
years of professional experience
Work History
Account Manager
Guardian Pharmacy Wisconsin
Milwaukee, WI
01.2024 - Current
- Partnered with Pharmacy team internally to resolve issues that would arise from our Long term Care Facility's that would need resolution to help long term with Pharmacy and Facility relationship
- Worked along with Executive Directors and Health and wellness Directors at Long Term Care Facility's to meet all expectations that are expected from the Pharmacy.
- Built relationships with Facility staff members and Pharmacy relationships to work together to help meet residents needs.
- Gained knowledge on how Long Term Care Facility's operation of everyday necessities that are needed to help residents.
- Assisted with Onboarding new business to our Pharmacy from start to finish, along with checking in medications, holding family nights and staff trainings.
Data Entry Pharmacy Technician
Guardian Pharmacy Wisconsin
Milwaukee, WI
12.2019 - 01.2024
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Built and sustained relationships with key facility staff to maximize customer retention
- Assisted pharmacist with processing high volume of prescriptions and responded to customer inquiries.
- Trained new hires
- Excellence in Customer Service and Problem Resolution
Pharmacy Technician
Walgreens
Waukegan, IL
08.2015 - 06.2018
- Interpreted and processed medication orders under supervision of pharmacist.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Education
High School Diploma -
Hartford Union High School
Hartford WI06.2017
Skills
- Team Collaboration
- HIPAA
- Problem-Solving Skills
- Bilingual
- Self Motivated
- Extensive knowledge of pharmacy processes and procedures
Timeline
Account Manager
Guardian Pharmacy Wisconsin
01.2024 - Current
Data Entry Pharmacy Technician
Guardian Pharmacy Wisconsin
12.2019 - 01.2024
Pharmacy Technician
Walgreens
08.2015 - 06.2018
High School Diploma -
Hartford Union High School
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