Xitlaly Estrada
Corona,CA
Summary
Dedicated trainer in guiding teams to achieve high standards and procedures of customer service. Experienced in providing constructive feedback and managing demanding tasks, ensuring consistency and overall satisfaction.
Overview
3
3
years of professional experience
Work History
Front of House Trainer
Chipotle
Corona, California
12.2024 - Current
- Trained new and existing crew members on customer service and FOH procedures to ensure they meet Chipotle standards.
- Provide guidance to the crew and led by example.
- Provide honest and timely feedback, both positive and corrective.
- Using Chipotle training materials to ensure consistency.
Crew Trainer
McDonald's
Corona, California
08.2022 - 11.2024
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers.
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly.
Education
High School Diploma -
Riverside City College
Riverside, CASkills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Performance feedback
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Born Again Christian
- Runner/Fitness
- Bookworm
- School Oriented
Timeline
Front of House Trainer
Chipotle
12.2024 - Current
Crew Trainer
McDonald's
08.2022 - 11.2024
High School Diploma -
Riverside City College