Xitlaly Pena
Buena Park,Ca
Summary
Dynamic Assistant Manager with a proven track record at Loft, excelling in operational improvement and team leadership. Enhanced customer service, achieving significant sales goals, and mentored staff for professional growth. Skilled in inventory management and customer engagement, consistently exceeded business objectives with a focus on strategic sales promotion and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Loft
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Claires Boutique
01.2019 - 08.2022
- Hands-on assistance to customers, maintaining current knowledge of customer preferences
- Developed loyal and highly customer service through management and customer service strategies
- Exceeded sales goals and accomplished business objectives and promoted targeted products
- Opening and closing procedures
Third key holder
G by Guess
10.2018 - 09.2019
- Customer Service by projecting a friendly and knowledgeable attitude
- Used weekly financial data to analyze company growth and complete operational strategies
- Tracked work orders to meet daily production requirements
Education
High school diploma -
Rancho Alamitos Highschool
Garden Grove, ca07.2017
Skills
- Team leader
- Operational improvement
- Sales
- Personal management
- Inventory management
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Loft
10.2022 - Current
Assistant Manager
Claires Boutique
01.2019 - 08.2022
Third key holder
G by Guess
10.2018 - 09.2019
High school diploma -
Rancho Alamitos Highschool
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