Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Xochilt Duran

Miami,FL

Summary

Accomplished Pharmacy Operations Manager with expertise in optimizing pharmacy workflows and ensuring regulatory compliance. Focused on enhancing patient services and leading teams to uphold quality care standards. Proven track record of implementing process improvements that boost productivity and reduce operational costs.

Overview

2
2
Languages
1
1
Certification
15
15
years of professional experience

Work History

Pharmacy Technician/Pharmacy Operations Manager

Walgreens
Miami, FL
02.2011 - Current
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Processed prescriptions accurately for customers and healthcare providers.
  • Processed prescription refills, insurance claims, and medication orders accurately

Pharmacy Technician

South Miami Pharmacy
Miami, FL
06.2019 - 02.2020

Education

G. Holmes Braddock Senior High School
Miami, FL

Skills

  • Pharmacy Budgeting
  • Insurance Claims
  • Prior Authorization
  • Insurance Eligibility Verification
  • Revenue Cycle Support
  • Electronic Health Records
  • HIPAA
  • Patient Documentation
  • Workflow Management
  • Patient Engagement
  • Team Management
  • Training & Mentoring
  • Healthcare Providers
  • Insurance Representatives

Languages

English
Professional
Spanish
Professional

Certification

  • PTCB certified
  • Florida of health Department licensed

Timeline

Pharmacy Technician

South Miami Pharmacy
06.2019 - 02.2020

Pharmacy Technician/Pharmacy Operations Manager

Walgreens
02.2011 - Current

G. Holmes Braddock Senior High School
Xochilt Duran