Xochitl Larios
Four Seasons Hotels and Resorts
Houston
2
Languages
4
years of professional experience
Detail-oriented and highly organized professional with experience coordinating projects, managing client relationships, and collaborating across cross-functional teams in fast-paced environments. Proven ability to manage competing priorities, communicate effectively with diverse stakeholders, and deliver exceptional customer experiences. Recognized for adaptability through Task Force assignments supporting multiple properties. Passionate about marketing, brand engagement, and creative storytelling, and eager to leverage strong organizational and communication skills to contribute to impactful campaigns as a Junior Marketing Coordinator.
Work History
Group Room Coordinator
2 Years 9 Months- Coordinated rooming lists, reservation modifications, special requests, and billing information to ensure accuracy and satisfaction.
- Demonstrated strong organizational, problem-solving, and multitasking abilities while managing multiple group bookings in a fast-paced hospitality environment.
- Monitored room inventory to maximize occupancy while meeting group booking requirements.
- Served as the primary contact for group bookings across multiple market segments, including corporate, sports, wedding, social, and citywide events, delivering exceptional service and personalized solutions.
Guest Recognition Coordinator Taskforce
- Provided Task Force support at another property, assisting with Guest Recognition operations and creating an exceptional experience for VIP and high-profile guests.
- Proactively contacted high-profile guests before arrival to confirm reservation details, personalize their stay, and coordinate special accommodations.
- Demonstrated adaptability by seamlessly integrating into another property's operations while upholding brand standards for guest recognition and service excellence.
- Resolved reservation discrepancies and guest concerns promptly, maintaining the highest standards of service and hospitality.
Group Room Coordinator Taskforce
1 Month- Provided Task Force support at another property by assisting with group reservations and daily operations during periods of increased business demand and staffing needs.
- Quickly adapted to a new property's procedures and property management systems, ensuring continuity of group reservation operations with minimal onboarding.
- Managed group room blocks, daily group pickup reports, cutoff reports, rooming lists, and reservation updates while maintaining operational accuracy.
- Demonstrated flexibility and leadership by seamlessly integrating into another hotel's operations and contributing to the team's overall performance.
Front Desk Agent
1 Year 5 Months- Greeted and assisted guests during check-in and check-out processes, ensuring seamless arrivals and departures.
- Managed room reservations using property management systems, optimizing occupancy rates and guest satisfaction.
- Monitored daily arrivals and departures, coordinating with departments for efficient service delivery across hotel operations.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
High School Diploma
American Hotel & Lodging Educational Institute - Hospitality And Tourism Management
Skills
Organizational skills
Attention to detail
Multitasking
Problem-solving
Guest relations
Adaptability and flexibility
Creative thinking
Strong work ethic
Languages
Spanish
English
Timeline
Guest Recognition Coordinator Taskforce
Four Seasons Hotel New York Midtown Task Force
12.2024 - 12.2024Read More
Group Room Coordinator Taskforce
Four Seasons Hotel Las Vegas
07.2024 - 08.2024Read More
Group Room Coordinator
Four Seasons Hotels and Resorts
11.2023 - CurrentRead More
Front Desk Agent
Four Seasons Hotels and Resorts
06.2022 - 11.2023Read More
Blanson CTE High School
High School Diploma
Read More
Blanson CTE High School
American Hotel & Lodging Educational Institute from Hospitality And Tourism Management
Read More