Xochitl Montero
Phoenix
Summary
Dynamic Dispatch Manager with extensive experience at Duncan and Son Lines, excelling in Import/Export coordination and equipment control. Proven track record in optimizing fleet performance and enhancing customer relationships. Proficient in People Net and conflict resolution, ensuring timely deliveries while maintaining compliance with DOT regulations. Bilingual in English and Spanish.
Overview
22
22
years of professional experience
Work History
Dispatcher/Import/Export CSR & Equipment Control Specialist
Lincoln Transportation
Phoenix
01.2018 - 01.2026
- Coordinate and dispatch Import/Export freight to and from the Port of Long Beach/Los Angeles.
- Coordinate and monitor the life cycle of all loads, including booking, data entry, track and trace, internal allocation, delivery, final termination of equipment, and collaborating with accounting for billing of shipments.
- Directed and supported drivers in operational tasks to optimize performance and ensure timely deliveries.
- Collaborate with co-workers to position drivers to best utilize company assets and ensure on-time delivery in a safe manner while abiding with all DOT regulations.
- Facilitated collaboration among management and cross-functional teams to streamline processes and improve operational efficiency.
International Dispatch Manager & PHX Domestic Dispatch Manager
Absolute Intermodal
Phoenix
01.2017 - 01.2018
- Coordinate PHX International and Intermodal freight by booking, data entry, freight track/trace, and container termination/street turns.
- Coordinate and dispatch Import/Export freight to and from the Port of Long Beach/Los Angeles.
- Managed drivers in daily operations, ensuring timely and safe deliveries.
- Coordinated with co-workers to position drivers effectively, optimizing asset utilization and compliance with DOT regulations.
- Supported management and cross-functional teams in daily operations, enhancing workflow and communication.
ECT Intermodal Coordinator
Swift Transportation
Phoenix
01.2016 - 01.2017
- Ensured timely delivery and pickup of loads to maintain high customer service standards.
- Coordinated driver schedules to maximize fleet utilization and improve delivery efficiency.
- Coordinate loads with trucks along with dispatching and routing drivers.
- Collaborated with equipment control to pull loads from rail, minimizing storage costs.
- Communicate effectively and professionally with ECT customer service with issues and ensure appropriate documentation is noted in the system for reference.
- Assisted in planning operations across multiple departments during staff shortages.
Dispatch Coordinator/Equipment Control – Per Diem Analyst
Absolute Intermodal
Phoenix
01.2014 - 01.2016
- Coordinated local PHX and Tucson intermodal dispatch while monitoring live-unloads and live-loads to ensure timely operations.
- Coordinate Import and Export freight from the local CY and to and from the Port of Long Beach/Los Angeles.
- Oversaw daily driver operations and provided assistance.
- Collaborate with fellow co-workers to position drivers to best utilize company assets and ensure delivery of freight on time and in a safe manner while abiding with all DOT regulations.
- Monitored equipment from start to finish, collaborating with Import and Export Customer Service departments to prevent per diem costs.
- Supervised and tracked equipment movements after reassignment to Equipment Control/Per Diem.
- Provided support to management and departments including customer service, sales, and accounting.
Driver Manager/Local Dispatch
Duncan and Son Lines
Buckeye
01.2013 - 01.2014
- Coordinated daily activities of drivers to ensure timely and safe freight delivery.
- Coordinate Import and Export freight from the local CY.
- Collaborate with fellow driver managers to position drivers to best utilize company assets and ensure delivery of freight on time and in a safe manner while abiding with all DOT regulations.
- Facilitated daily operations for management and customer service teams, enhancing workflow efficiency.
- Acquired comprehensive knowledge of all phases of Import Customer Service to improve team support.
Dispatcher/Import Customer Service
Knight Transportation
Phoenix
01.2012 - 01.2013
- Managed assigned accounts in PHX Import Customer Service, facilitating freight handling and delivery.
- Coordinate Import and Export freight to and from the Port of Long Beach/Los Angeles.
- Meticulously monitored Import orders from start to finish, checking load availability, container free time, scheduling delivery appts, ensuring timely deliveries, and container termination.
- Managed and assisted drivers to ensure timely and safe delivery of freight.
- Collaborate with fellow driver managers to position drivers to best utilize company assets and ensure delivery of freight on time and is a safe manner while abiding with all DOT regulations.
- Supported management and teams in customer service, sales, and accounting by supplying critical information and resources for decision-making.
- Collaborated with Export Customer Service department to explore container street turns, optimizing export load handling.
Dispatcher Manager
Duncan and Son Lines
Buckeye
01.2004 - 01.2012
- Responsibilities include, but are not limited to managing and assisting up to 55 assigned drivers.
- Coordinate Import and Export freight from the Port of Long Beach/Los Angeles.
- Train and implement drivers on the usage of People Net.
- Collaborate with fellow driver managers to position drivers to best utilize company assets and ensure delivery of freight on time and is a safe manner while abiding with all DOT regulations.
- Managed dispatch operations for the Owner Operator fleet to ensure timely deliveries.
- Achieved highest ratings for miles and fleet usage with newly implemented PeopleNet system.
- Always maintained the highest miles/revenue company wide for my assigned fleet.
Education
Associates - Business Administration
University of Phoenix
Phoenix, AZ01.2008
Skills
- Dispatch experience
- Import CSR
- Export CSR
- Equipment Control
- Intermodal Planner
- Routing orders
- Urgent delivery coordination
- Supply chain
- Excel Spreadsheets
- MS Office
- People Net
- Truck Win
- QUALCOMM
- Depot Systems
- Fleetmatics
- Problem-solving
- Communication skills
- Client management
- Conflict management
- Bilingual
References
Available upon request
Core Strengths And Technical Skills
- 22+ years of dispatch experience
- Import CSR
- Export CSR
- Equipment Control
- Per Diem Analyst
- Intermodal Planner
- TruckMate
- AS400
- People Net
- Truck Win
- QUALCOMM
- Profit Tools
- Depot Systems
- Fleetmatics
- Excel Spreadsheets
- MS Office
- Bilingual / English/Spanish
Timeline
Dispatcher/Import/Export CSR & Equipment Control Specialist
Lincoln Transportation
01.2018 - 01.2026
International Dispatch Manager & PHX Domestic Dispatch Manager
Absolute Intermodal
01.2017 - 01.2018
ECT Intermodal Coordinator
Swift Transportation
01.2016 - 01.2017
Dispatch Coordinator/Equipment Control – Per Diem Analyst
Absolute Intermodal
01.2014 - 01.2016
Driver Manager/Local Dispatch
Duncan and Son Lines
01.2013 - 01.2014
Dispatcher/Import Customer Service
Knight Transportation
01.2012 - 01.2013
Dispatcher Manager
Duncan and Son Lines
01.2004 - 01.2012
Associates - Business Administration
University of Phoenix