ANDRE CLARK
Manor,US
Summary
Enthusiastic,Accomplished-individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. To also have a clear understanding of my job performance and proper skills and techniques needed to motivate ,to learn, grow and excel with a high level of integrity and a strong work ethic, and is looking to use all management skills to help the company grow long term.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer CSO
Texas Children Hospital
Austin, TX
08.2023 - Current
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Documented security-related situations and submitted in-depth reports to superiors.
- Maintained high levels of alertness throughout shifts.
- Developed, implemented, and monitored security policies and procedures to ensure compliance with applicable laws and regulations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Security Guard
Inner Parish Security Corporation
Kenner, LA
05.2022 - 08.2023
- Patrolled and monitored the premises in a company vehicle
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
- Used effective time management when it came to personnel and security asset coordination and accountability
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Kept track of employee activities and ensured that they complied with security regulations
- Aided criminal investigations by working closely with local law enforcement officials
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Patrolled the property and monitored surveillance equipment to keep the premises and personnel safe
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints
- Escalated issues to management analyzed and produced course-of-action reports, and when necessary
- Triaged problems quickly, providing precise and clear information while working under minimal supervision
- Assessed and deflected issues in emergency situations quickly
- Documented theft, access violations, and other incidents with reports in order to improve the likelihood of future criminal or civil redress
- Currently Level 3 Security License Certified
Security Guard
HSS Security
Austin, TX
02.2017 - 05.2022
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
- Used effective time management when it came to personnel and security asset coordination and accountability
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Kept track of employee activities and ensured that they complied with security regulations
- Aided criminal investigations by working closely with local law enforcement officials
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Reported suspicious activities and persons to law enforcement.
General Claim Clerk
ATP2, LLC
White Plains, MD
09.2016 - 02.2017
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Customer Service Dispatcher
Master Burglar Alarm Co.
Austin, TX
07.2010 - 09.2016
- Responded to over 200 daily caller requests with information about assistance and timeframes
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Closely monitored dispatch board to triage and prioritize over 200 daily calls
- Directed all dispatching, routing and tracking of fleet vehicles
- Increased area coverage by 80% through effective scheduling and detailed location monitoring
- Resolved Alarm problems, improved operations and provided exceptional client support
- Handled 200+ calls per 8 hr shift to address customer inquiries and concerns.
Education
High School -
Pflugerville High School
Pflugerville, TX05-2004
Skills
- Call management
- Hospitality and accommodation
- Level 2&3 Security License w/approved certified License to carry
- Data Entry
- Microsoft Office Systems CRM /EMR system knowledge
- Record preparation
- Account updating
- Dispatch experience
- Outlook Email database
- Claims & Referral Processes
- Training & Leadership Experience
- Health Insurance Eligibility & Benefits Verification
- Data Management
- Multi-line phone talent
- Customer service
- Technical support
- Staff education and training
- Quick learner
- Extremely organized
- Strong verbal communication
- Medical terminology knowledge
- Computer proficient
- Professional telephone demeanor
- Route dispatch
- Warehousing functions
- Access Control
- Crime prevention methods
- Identification verification
- Physical Fitness
- Interior and exterior patrol
- Conflict de-escalation
- Weapons training
- Incident Reporting
- First aid and CPR certified
- Conflict resolution techniques
Certification
- Certified Level lll Security Officer
- License To Carry Certification
References
Juanita Sanchez, Supervisor, Ascension, (512)285-7051, Angel Martinez, Supervisor, HSS Security, (512)680-0345, La Troya Hamlett, Program Specialist, (737)259-3097, Casey Dion, HSS Security Officer, (512)574-5086
Timeline
Security Officer CSO
Texas Children Hospital
08.2023 - Current
Security Guard
Inner Parish Security Corporation
05.2022 - 08.2023
Security Guard
HSS Security
02.2017 - 05.2022
General Claim Clerk
ATP2, LLC
09.2016 - 02.2017
Customer Service Dispatcher
Master Burglar Alarm Co.
07.2010 - 09.2016
High School -
Pflugerville High School