XOCHITL SOLANO
Santa Ana,CA
Summary
Experienced Retail Assistant Manager with 2 years of leadership experience and a background in customer service and relationship building spanning 19 years. Skilled in delegating tasks, providing performance feedback, and guiding teams with a positive and empowering approach. Consistently delivers results and excels in fast-paced, ever-changing environments. Strong problem-solving skills and a positive attitude enable success under pressure.
Overview
19
19
years of professional experience
Work History
Assistant Retail Store Manager
Fedex Office and Printing Services
11.2022 - Current
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Acted as an in-store sales leader and maintained a strong presence to build relationships with customers, support and develop team, and increase revenue.
- Maintained, cleaned, and organized the store to provide a positive shopping experience for customers and an inspiring workplace for team members.
- Controlled store inventory and reviewed cash handling and operations reports.
Lead Consultant
FedEx Office and Print Services
01.2018 - Current
- Managerial position to oversee production flow, schedules, and communication across teams while ensuring a pleasant, polite experience for all customers
- Handling of customer orders including pricing and selling consulting and recommending products and services
- Responsible for digital imaging, scheduling, and handling full-service orders including service completion and large project management
- Performing various tasks simultaneously to complete complex orders
- Overseeing quality control during entire production process
- Maintain communication among shifts and staff
- Routinely coordinate the pick-up and delivery of orders
- Provide leadership to team members
- Assists in training team members
- Operation of the POS terminal, completing financial transactions and making updates or error fixes accordingly
- Completion of required financial documents, assisting with daily, weekly, or monthly reporting as needed
- Adhere to supervisor instructions while supporting team members to efficiently and effectively perform daily duties
Lead Project Coordinator
FedEx Kinkos
01.2006 - 02.2008
- Responsible for overseeing the production flow of projects and teams, coordinating schedules, deadlines, and services accordingly to maintain consistency and quality throughout every phase of each project.
- I managed competing demands and adapted swiftly and professionally to changes, delays, and unexpected events, ensuring successful outcomes.
Education
High School -
Santa Ana High School
Santa Ana, CA01.1994
Skills
- Staff training and development
- Goal setting and achievement
- Customer Satisfaction
- Customer Care
- Internal & External Communication
- Internal Leadership
- Strategic selling
- Administrative Duties
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Retail Store Manager
Fedex Office and Printing Services
11.2022 - Current
Lead Consultant
FedEx Office and Print Services
01.2018 - Current
Lead Project Coordinator
FedEx Kinkos
01.2006 - 02.2008
High School -
Santa Ana High School
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